*RESOLVED* 502 Bad Gateway - Members Area & Reckon Accounts Hosted in-product browser

Rav

502 Bad Gateway Error - Reckon Members Area & RAH in-product browser

Hi everyone

We are currently investigating an issue affecting access to the Reckon Members Area (https://members.reckon.com/) and also the in-product browser within Reckon Accounts Hosted.

You may encounter a 502 Bad Gateway error message as shown in the screenshot above when attempting to access these areas at the moment.

Our teams are investigating this at the moment and working toward restoring access ASAP.

If you are attempting to access GovConnect from the in-product browser within Reckon Accounts Hosted to submit STP, you can still do so by following the steps below.

• Open a separate tab and navigate to the Reckon Portal at https://portal.reckon.com/ and login.
• You will need to download your STP .json file to a local destination on your PC using the Floating Toolbar which I'll link a quick how-to video and guide on below and then upload it to GovConnect as normal.

https://www.youtube.com/watch?v=uK7eOPHkZck

https://help.reckon.com/article/1oorzsp8ae-kba-5594-uploading-or-downloading-the-files-to-and-from-reckon-accounts-hosted

If you have any questions or need assistance please drop a comment below.

Thanks for your patience and apologies for the inconvenience this is causing at the moment.

Rav

📢 UPDATE - 12:07pm 📢

Hi everyone

My dev team have completed some work to resolve this issue and its now resolved.

You will be able to access the Reckon Members Area and Reckon Portal via the Reckon Accounts Hosted in-product browser as normal.

If you encounter any issues with this please let me know.

Thank you so much for your patience while we got this sorted.