Reckon Customer Portal Problem

Shannon Harkins

Is there a problem with the Reckon Customer Portal?

I'm attempting to access the page to lodge my STP but I am getting an error page and can't login (see attached).

Rav

Hi Shannon

I just tested this out on a couple of browsers and it seems to be loading normally for me.

Is this still occurring for you? Can you please try to head to the Portal on an incognito browser window or a different browser altogether and see if that loads normally for you?

Shannon Harkins

https://community.reckon.com/discussion/comment/20634806#Comment_20634806

Hi Rav

It worked in an incognito browser. It's always worked in this browser (Microsoft Edge) without being incognito before. Any ideas why this would have changed?

Zappy

Stop using Edge. Use Firefox. Or Brave

Rav

https://community.reckon.com/discussion/comment/20634807#Comment_20634807

Its a bit odd, there haven't been any changes or updates with the Portal recently and I asked the tech team if they received calls about it today which they advised they didn't so a tad strange. We usually recommend Google Chrome or Firefox as preferred browser options over Edge (and its predecessor, Internet Explorer) as they seem to be more compatible/error free.

If you try going to https://portal.reckon.com/ in Edge now, does it still exhibit the same error? If so, it might be worth clearing the browser cache and cookies to see if that helps.

Zappy

Rav Hi

I literally just logged in now

There are no issues

Shannon Harkins

https://community.reckon.com/discussion/comment/20634810#Comment_20634810

Hi Rav

Just used your link and it still gives me the same error. I'll try clearing the browser cache and cookies shortly and try again.