Issues Lodging STP after Migrating from Desktop to Hosted.

JAGFUT

When I click EXPORT, file is created and stored on Q: drive. When I click SAVE and OK hosted / internet explorer takes me to log in portal for reckon/govconnect. It is the same 'screen' I have always logged in through. However from desktop I always used google to log in. This is not one of the options. Now it wants me to use reckon. So I created account and screen says that abn is already registered. i can't seem to work around this. Help please

I

Rav

Hi @JAGFUT

The Google CDN that allows for the 'Sign-in with Google' button has not been made available on the version of the browser that opens within Reckon Accounts Hosted internally.

There are a couple of options -

Option 1

Open a separate tab on your browser and go to the Reckon Portal from there - https://portal.reckon.com/ 

You'll be able to see all sign-in options from here including the Google option which you can use to sign-in.

You will need to download your STP .json file from Hosted to your local PC. Use the Floating Toolbar in Hosted to download it so that you can upload it to GovConnect. I'll add a guide below that provides a walkthrough on how to download a file from Hosted -

https://help.reckon.com/article/1oorzsp8ae-kba-5594-uploading-or-downloading-the-files-to-and-from-reckon-accounts-hosted

Option 2

The alternative options is for our support team to change your login type from 'Google' to a 'normal' type which means that you can just login in with your email address & password from the browser that opens within Hosted.

Let me know if you have any trouble or any questions on the above.

Acctd4

@JAGFUT I always use Google Chrome & have RAH bookmarked there 😊

JAGFUT

RAV I have tried downloading file to desktop. Then when I click UPLOAD from portal, it seems like it has worked by the file is not uploaded.

JAGFUT

SHAZ I do use chrome, my reckon file is booked marked also. It is being able to export / upload the STP file into Reckon GovConnect that is not working for me.

Rav

Hi @JAGFUT

Since you mentioned that you've moved over from Desktop to Hosted recently, when uploading your submission to GovConnect you need to ensure that you select the Reckon Accounts Hosted product prior to clicking the Upload button.

To do that, all you need to do is click on the Reckon Accounts Hosted tile. As you'll see in my screenshot example, I've got all 4 products in my GovConnect so when I'm sending through a submission created in Hosted, I just click the Hosted tile before pressing the upload button. You can tell which product is selected with the little triangle indicator.

Acctd4

@JAGFUT Ah ... It opens by default in Internet Explorer so I close this & go into GovConnect independently from Chrome - Just need to download your STP file so it's on your PC rather than on Reckon's (Q Drive) 😊