Macbook Scrolling

40176
40176 Member Posts: 10 Novice Member Novice Member
in Accounts Hosted

I can't work out how to reverse the scrolling direction in Reckon Accounts Hosted on my MacBook?

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Does it scroll in the right direction on other programs?

  • 40176
    40176 Member Posts: 10 Novice Member Novice Member

    Yes. Just Reckon Accounts.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi @40176

    Are you using the trackpad on your MacBook or a external mouse that is plugged into it? (or both?)

    If you've got both, is there a difference between the two? ie. is the trackpad working correctly and the mouse not or vice versa?

    How long have you been experiencing this?

    Which browser are you using Reckon Accounts Hosted on? If you log into Hosted on a different browser does the same thing happen?

  • Zappy
    Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner

    Use a different browser

  • 40176
    40176 Member Posts: 10 Novice Member Novice Member

    Hi Rav,

    I'm using the trackpad on the MacBook and it happens in both Chrome and Safari.

  • 40176
    40176 Member Posts: 10 Novice Member Novice Member

    Also Rav, it scrolls in the opposite direction to my PC.

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    My daughter has the exact same issue on reckon only, along with a couple of other anomalies, she believes it’s because Reckon is windows based

  • Zappy
    Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner

    Kris Hosted isnt running on Windows. Its running on AWS.

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