✅ SOLVED: Employee settings changing after completing STP Phase 2 Migration Assistant

Rav
Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager
edited June 2023 in Accounts Hosted
Known Issue - Solved.gif

🛑 Known Issue - SOLVED ✅

Employee settings are changing after completing the STP Phase 2 Migration Assistant

Hi everyone

We've confirmed a couple of issues occurring in the new 2023 version of Reckon Accounts Hosted after completing the STP Phase 2 Migration Assistant.


What is the issue?

  • An employee's 'Pay Method' is changing from Bank (Online) to Cheque after completing the STP Phase 2 Migration Assistant.
  • Leave accrual rate is being rounded to 2 decimal places.
  • The 'reset hours each new year' option becomes unticked in Leave Details.
  • The 'Year Begins On' is reverting to January in Leave Details.
  • The 'use time data to create paycheques' option becomes unticked.


⛔ This only occurs after fully completing the STP Phase 2 Migration Assistant. If you have not yet upgraded to Hosted 2023 you will not be affected.

ℹ If you have upgraded to 2023 but not yet completed the STP Phase 2 Migration Assistant you are not affected and we recommend just holding off on doing so while we work on this.


Which software does this affect?

  • Reckon Accounts Hosted 2023 (AU)
  • Reckon Accounts Business Desktop 2023 (AU)


I'm affected by this, what can I do?

We've broken this down into specific scenarios depending on how far you're into the upgrade process and/or used the 2023 version.

Check out our guide linked below for a full step by step walkthrough and instructions.

https://help.reckon.com/article/n0057hac5u?


What is Reckon doing about it?

Our teams are currently working on a fix for this issue to ensure it doesn't occur during the completion process of the STP Phase 2 Migration Assistant.

Further updates on this to follow.

_______________________________________________________________

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📢 IMPORTANT UPDATE - THIS ISSUE IS NOW RESOLVED 📢

👉 PLEASE CLICK HERE FOR THE LATEST INFORMATION

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    ℹ The above info in the article and guide have been updated with additional information.

  • minileepee
    minileepee Member Posts: 6 Novice Member Novice Member

    Hi Rav, we have finalized our June payroll and EOFY finalisation for 2023. We have updated to 2023 and completed the STP2 phase 2 set up. We do not export the pay cheques to the ABA file for the bank to process as there are only 2 Employees. Will this affect us? Thanks

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @minileepee Unfortunately, it's not just the Pay Method that's been affected, it's also Timesheet inclusion & various components of employee leave accrual settings. Have you checked these areas in your file ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @minileepee great question.

    In your case, since you're not using the 'Bank Online' method ie. to use in an ABA, then the payment method changing won't have an impact to you however there are a few other things that are being impacted 😢.

    I've updated the list in the opening post above a little earlier today and we've added a bit more info in the help guide linked above as well.

  • Wendy_7689800
    Wendy_7689800 Member Posts: 58 Reckoner Reckoner

    It would have been good if this had been sent out to registered Accounts Hosted users, rather than having to "hear about it" from someone else by chance. Please keep us informed on the progress of this.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager
    edited June 2023
    Known Issue - Solved.gif

    Hi everyone

    I just wanted to give you an update on the above issue where certain information is being changed after completing the STP Phase 2 Migration Assistant. I'm really happy to let you know the issue has been resolved and the fix has been automatically applied to Reckon Accounts Hosted 2023.


    The new version with the fix included is v1.01 and you can confirm which version you have by going to Employees ➡ Tax Table Information ➡ Tax Info.

    image.png


    We've updated our help guide with new information which you'll find linked below and if you have any questions please let us know by dropping a comment below.

    https://help.reckon.com/article/n0057hac5u


    Thank you so much for your patience and our sincere apologies for any inconvenience this has caused.

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