R1 - Bank Rule not working

Mike_9755105

Hi all.

I have a bank rule that simply doesn't get triggered, however I try to configure it. Perhaps somebody spots what I'm doing wrong.

This is the transaction (... Reckon monthly bill) after importing it from a file (CSV):

... and this is how the rule looks like. Note that I've tried various variations of the description to be matched, upper and lower case, just "reckon" or "www.reckon.com". No luck.

Can somebody spot what I'm doing wrong?

Rav

Hi Mike

I had a quick chat with support team to get their thoughts on this one. Their suggestion was to change the description has parameter from Any of these words to All of these words and enter the full description in the field.

Give that a go but would be keen to hear how you get on.

Mike_9755105

Hi Rav, thanks.

So... If I do what you mentioned above, it does indeed work but the matchin text is a bit too specifc, as it includes a card number that might change over time.

I'm still puzzled by the matching logic behind all of this. For example, if I configure to match "All of these words" and provide "WWW.RECKON.COM, NORTH SYDNEY, AUS" as a string to be matched, no match is made, although I think it should match.

If I change the matching criteria to "Any of these words" with string "WWW.RECKON.COM, NORTH SYDNEY, AUS" the transaction is matched. But if I shorten the string to be matched to "WWW.RECKON.COM" no match will occur, which again doesn't look right.

Anyways... It works for me now, but I think it would make sense to have a closer look at the matching logic...

Thanks.

Mike_9755105

There is still a small issue: The reference is not imported, although it is shown in the first screenshot which means it is correctly extracted from the CSV.

It doesn't show up in the transaction after importing:

... but interestingly the reference ID is imported (from the same CSV file) for the first transaction shown in this screenshot. That transaction was manually processed, it wasn't a rule match....

DIYShutters

Yeah I have had the same problem. The Reckon software coding won't recognise just one word, it has to be a string. Bit poor really as this is really a basic required feature to make using reckon efficient . Needs fixing.

DIYShutters

In other cases the only way to make the rule work is to select "any of these words" for say "Transfer to other Bank NetBank Mirotone" in the description. The Reckon seems-to-be-flawed logic does not recognise "all of these words". The reckon logic does not recognise "Mirotone" if "any of these words" or "This exact wording" is selected. Go figure.