RECKON ONE_Unable to create ABA file from Bank Payments Module

Iri Wijaya
Iri Wijaya Member Posts: 25

Hi Rav,

As requested, I made a new thread here. I am using the Reckon One program. I could generate a pay run, and I was able to post it as well. However, when I went to bank payment to create the ABA file, there was no payment to be selected there.


This is the first time it happens like this. Could you please assist? The pay run has been posted and the transactions journal has been created too.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Thanks for that @Iri Wijaya

    It looks as though there's something going wrong here on our end that's causing this. I've reported this our Reckon One devs and they're taking a look.

    I'll let you know when I hear more info on this. Apologies for the hassle this is causing at the moment 😢

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Thanks Rav. I am just thinking whether I should try to undo the pay run, and retry it again? But I have sent out the STP update. Would I need to redo the STP as well?

    Having said that, if your dev team can assist in the next 30-60 minutes, I suppose I can just wait first. But please let me know as I need to pay everyone's wages this arvo. Really appreciate your help.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Don't undo the pay run just yet, leave it as is until I can get a clearer indication on what's happening and the solution from our team.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Sure. I will wait for your update. Thanks again

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @Iri Wijaya

    Can I get you to ensure your Make Payment transaction has the Direct Deposit option selected. Screenshot example below. After that, retry creating the ABA file.


  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Hi Rav, when I went to the 'Make Payment' page, I can see that nothing from 22/6/23 payments are listed there. This is strange, as the pay run has been posted and journal has been created. Maybe just a bug, but should I try to undo the payrun?

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Please see screenshots below. The 22/6 payments are not created in the 'make payment' page. I have a feeling I need to undo the pay run, but I am just worried whether it would affect the STP reporting as I did that already. Could you please advise?



  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    @Iri Wijaya

    I've just sent an invite for access to your Reckon One book so the devs can investigate this a little closer. If you're ok with that, can you please approve access from the invite and let me know when you have.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Hi Rav,


    I have granted the access, but I am just worried now as I need to pay wages tonight. Are they onto this as we speak? Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Thanks for that @Iri Wijaya

    I've been speaking with the dev team about this and while they've been taking a look, findings aren't exactly conclusive.

    With that said, one of my friends in the dev team has created the following screen recording of the full process that you need to follow which should result in the ABA generating correctly.


  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Hi Rav,


    I have undo and the pay run and post it again. Still the same problem happened. The payment for each employee doesn't appear on the 'make payment' page, and hence I cannot run the bank payment for the employees.


    Please let me know is there any other way for me to pay my employees tonight.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    I am now deleting that pay run, and start a totally new one. Hopefully this will fix things

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    If you could please advise the correct way to handle the STP under this current circumstance, that would be much appreciated (i have sent the STP from the original pay run)

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    STP is reported on a YTD basis only so even if you sent through another submission, the YTD will still be the same.

    I'm really sorry that it's causing so much trouble tonight. The team will continue looking into this in the morning.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Hi Rav,

    I have just finished the new pay run and posted it. Alas, the system still refuses to create entries to 'make payment module', and consequently, no ABA can be created.


    This is really devastating. I have relied on Reckon One for our wages for years, and this is just too bizarre. Surely someone in the dev department can do some sort of reset, as this is not normal at all.


    The pay run and journals are already posted, similar like before. But no entries in 'make payment'. I suppose my only choice now is to do manual bank transfer to my employees.


    Your quick response is needed. Thanks

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    I notice that on my 'make payment ' entries, I have 64 pages of entries. Could it be just a problem with data capacity (like the system cannot handle adding more entries)? Yet, I don't know how to delete entries from those pages, since they are connected to historical bank payment.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Also, please note that although the pay run can be posted, and the journal and STP entries can be created, I notice that payslips cannot be emailed to employees. Just in case this information is useful.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Anyway, just noticed that looks like I can add manually the entry in the 'make payment' page. Finger crossed I can get it done eventually, although with heaps of manual works

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @Iri Wijaya

    Its probably too late at this point for your payment tonight but the devs have continued work on this and believe this may be resolved now.

    If possible, give it a go and let us know how get on.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25

    Hi Rav,

    It's not too late at all. I was just starting to do the manual entries, and really glad that I didn't need to finish that process. Yes, I have tried to post the pay run again and everything worked nicely. Thanks for your help and the dev team's continuous effort.

    Regards,

    Iri