Login issues

BaRRy_578
BaRRy_578 Member Posts: 1 Novice Member Novice Member
edited January 2024 in Reckon Payroll

Trying to log in to finalize end of year pay roll runs. The log in stops once the business has been identified and I can't procced any futher.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,812 Reckon Community Manager Community Manager

    Hi @BaRRy_578

    Have you been using the Payroll App to create pay runs and send STP submissions throughout the course of the financial year OR are you a new user logging in for the very first time?

    The reason I ask is, it sounds like you're currently receiving the ABN already registered message which appears if you're logging into the app using a different account (email address) than what the ABN was previously registered under.

    What is the ABN in question here?

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