Manage Shared Folder Access is coming up blank - what is the issue please?

suemax1964
suemax1964 Member Posts: 5 Novice Member Novice Member
in Accounts Hosted
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Trying to share manage shared folder access and there are only blank fields coming up, what is the issue please and when will it be fixed?

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,161 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited June 2023

    Hi @suemax1964

    Did you "Share" the file first ?:

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    You need to do this first, from here:

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  • suemax1964
    suemax1964 Member Posts: 5 Novice Member Novice Member

    Its been shared previously, we have many reckon companies that I regularly share with new users, and none of them are coming up to share. Normally when I manage share folders, all of the companies I have access to come up and I can select add another user on if they do not have access to the particular company file. Nothing is coming up to share at all. thanks Sue

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,161 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Sue

    Are you logged in as the Administrator user ?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,083 Reckon Community Manager Community Manager

    Hi @suemax1964

    I'd recommend giving our Hosted support team a call on 1300 799 150 so we can have a technician take a look at this a bit closer and ensure the share has been made successfully & is active.

  • suemax1964
    suemax1964 Member Posts: 5 Novice Member Novice Member

    yes I am logged in as the administrator

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