Manage Shared Folder Access is coming up blank - what is the issue please?

suemax1964
suemax1964 Member Posts: 5 Novice Member Novice Member
in Accounts Hosted
image.png

Trying to share manage shared folder access and there are only blank fields coming up, what is the issue please and when will it be fixed?

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited June 2023

    Hi @suemax1964

    Did you "Share" the file first ?:

    image.png

    You need to do this first, from here:

    image.png


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • suemax1964
    suemax1964 Member Posts: 5 Novice Member Novice Member

    Its been shared previously, we have many reckon companies that I regularly share with new users, and none of them are coming up to share. Normally when I manage share folders, all of the companies I have access to come up and I can select add another user on if they do not have access to the particular company file. Nothing is coming up to share at all. thanks Sue

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Sue

    Are you logged in as the Administrator user ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @suemax1964

    I'd recommend giving our Hosted support team a call on 1300 799 150 so we can have a technician take a look at this a bit closer and ensure the share has been made successfully & is active.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • suemax1964
    suemax1964 Member Posts: 5 Novice Member Novice Member

    yes I am logged in as the administrator

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