PAYG on STP suddenly incorrect
My employees PAYG totals in the STP reporting suddenly do not match the ytd PAYG on their payslips or on the payroll reports.
I've traced the problem back to a payrun on 01/07/22 - the PAYG amounts have disappeared in the STP. Now the STP report for that pay period that I lodged with the ATO was correct, and does now not match what Reckon One is showing.
After a long time on the phone, I've been told that the start of the pay period, the end date of the pay period, and the payment date must all fall within the same financial year! Which of course is not correct.
The only solution I have been offered by Reckon is to delete the first pay period of the financial year, and re-enter it with new dates that all fall within 2022/2023. Of course this is a load of rubbish and I am loathe to redo my payroll with false dates.
It appears to me to be a software issue, as my ATO reports are evidence that the data has changed since lodgement. Surely some other people are having the same issue, or is it just my data that has mysteriously changed within the last month or so?
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