Back up taking too long for Upgrading to Reckon Accounts Hosted 2023


Hi
We are using reckon hosted and we need to process the first payroll today for 120 employees.
I was trying to upgrade 2023 for the past 2 days but backup took so long and it has frozen at 98% for a couple of times and had to do it again and again. It took nearly 8 hours to get to 98% backup.
We really need to process a payroll today as the first payroll for FY 2024.
Is there anyway to let me do payroll first without this grade today.
as to new tax rate and super, is it auto updated when you put the July date As we have over 130 employees, it will be a big job if we need to do manually.
Thanks. Looking forward to prompt reply.
Michelle
Comments
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How large is your data file? Do you usually perform regular maintenance on the file?
There are a few things you can do to maximise the performance you're getting out of the file and I'll link a few resources below.
Just something to note, although it looks like its frozen and/or not responding, it is still working in the background and while I can't give you an estimate on how long it will take, if you leave it running it will eventually complete.
⚠ Important - If you have a very large company file AND the size of your TLG file is also large, then its only a good idea to delete the TLG if you first make a copy of your existing company file and existing TLG file & save that in a separate folder in your Q drive OR download it to your PC just as a precautionary measure.
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Ok, will try. In the meantime, finally upgrade was finished after 11 hours. thanks.
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