How do you reinstall pdf converter

Martyn Ritchard

I have just updated to 2023 release with STP2 and can't save pdfs. All the threads I can find relate to much older versions. I'm running parallels desktop (Windows 11) on a MacBook Air as a virtual machine.

Any assistance appreciated

Datarec_ReckonLtd

Hi @Martyn Ritchard

This article may be useful.

https://help.reckon.com/article/j4fo0aqpk8-kba-5338-best-practice-for-save-as-pdf-and-emailing-in-reckon-accounts-business-on-a-windows-10-pc

Martyn Ritchard

Thanks for that but it didn't solve the problem. Kind regards Martyn

Datarec_ReckonLtd

Hi @Martyn Ritchard,

That support article indicated many possible options to try and if you have tried the steps indicated, then consider contacting the Technical Support Team as they may be able to assist you further over the phone / remote-access.

The alternative is to install a different 'PDF printer' in the Windows OS inside the Parallels Desktop.

Or confirm that the "Microsoft Print to PDF" is enabled and visible in your list of Printers, then use that as the default printer that the program will use.

If it is not present in your list of printers, then this guide may assist you.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-add-or-reinstall-the-microsoft-pdf-printer/70377c34-e50a-42be-b9f3-92345d6e25df

Martyn Ritchard

Thanks for your assistance.

Kind regards

Martyn