Account Numbers missing?!

AAL Member Posts: 11
edited July 10 in Accounts Hosted

I have upgraded to the 2023 version and now all our account numbers have disappeared (They normally appear where it is highlighted yellow). Only noticed now as I was about to enter a bill. Always start with typing the first digit of the account number and it wouldn't even prefill, it actually said would i like to add a new one?!


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @AAL

    Go to Edit ➡ Preferences ➡ Accounting ➡ Company Preferences and tick the option to use account numbers

  • AAL
    AAL Member Posts: 11

    I can't even begin to understand why this became unticked if that has always been our preference. And then to have to go into single user mode to rectify this! Unbelievable!