Error Message -6000, -83

Alison Hart
Alison Hart Member Posts: 38 Reckoner Reckoner

I am getting this error message this morning when trying to open a company file.

one company file opens and one does not.

Thought I would try here before contacting technical support.

Thanks

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,210 Reckon Community Manager Community Manager

    Hi there Alison 🙂

    Did you manage to get this one sorted?

    We've got a help guide on this particular error message which I'll link below however it pertains to a network setup. Are you using a network setup with Reckon Accounts?


    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Alison Hart
    Alison Hart Member Posts: 38 Reckoner Reckoner

    I haven't got it sorted yet.

    Will try the above.

    When you say network setup, do you mean more than one computer? If so, no.

    I can open one file but not the other one.

  • Alison Hart
    Alison Hart Member Posts: 38 Reckoner Reckoner

    I also get this message

    But it won't switch or retry

    I have also closed the files down and restarted my computer a few times but that didn't work.

    Also logged off Remote Sessions via the Control Panel, but that didn't work either

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,210 Reckon Community Manager Community Manager

    Ah are you using Reckon Accounts Hosted rather than Reckon Accounts Desktop? (this has been created in the desktop category so just want to confirm).


    If that's the case, can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.

    I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.


    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Alison Hart
    Alison Hart Member Posts: 38 Reckoner Reckoner

    Sorry, yes Reckon Accounts Hosted.

    This is the company file that wont open. UNOH Ltd.QBW

  • Alison Hart
    Alison Hart Member Posts: 38 Reckoner Reckoner

    I have followed the instructions above but it doesn't seem to be saving the new name.

  • Alison Hart
    Alison Hart Member Posts: 38 Reckoner Reckoner

    Finally got it sorted.

    There was an extra step I had to do that isn't on the guide.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,210 Reckon Community Manager Community Manager

    Glad you got it sorted Alison.

    What was the additional step you had to complete? If you can let me know I'll ask the team to update the article with that info as it might come in handy for fellow users.

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Alison Hart
    Alison Hart Member Posts: 38 Reckoner Reckoner
    edited July 2023

    My Files show as a Shortcut, so I changed the name of the Shortcut.


    So I then opened the shortcut and pressed on the Red Flagged file


    then it opened as normal.

    I tried to move the Red flagged file but it wouldn't let me.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Alison

    That little arrow on the bottom left hand corner of a folder indicates it's a shared folder:

    (If you have others accessing your company file, it will be inside there so multiple people can see/work in it)

    The red .QBW that was inside it is your actual Company File & the one to be renamed (as you did) 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Alison Hart
    Alison Hart Member Posts: 38 Reckoner Reckoner

    Thank you for clarifying that for me.

    I did wonder why it was inside the other file.