Error Message -6000, -83
I am getting this error message this morning when trying to open a company file.
one company file opens and one does not.
Thought I would try here before contacting technical support.
Thanks
Answers
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Hi there Alison 🙂
Did you manage to get this one sorted?
We've got a help guide on this particular error message which I'll link below however it pertains to a network setup. Are you using a network setup with Reckon Accounts?
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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I haven't got it sorted yet.
Will try the above.
When you say network setup, do you mean more than one computer? If so, no.
I can open one file but not the other one.
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I also get this message
But it won't switch or retry
I have also closed the files down and restarted my computer a few times but that didn't work.
Also logged off Remote Sessions via the Control Panel, but that didn't work either
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Ah are you using Reckon Accounts Hosted rather than Reckon Accounts Desktop? (this has been created in the desktop category so just want to confirm).
If that's the case, can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.
I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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Sorry, yes Reckon Accounts Hosted.
This is the company file that wont open. UNOH Ltd.QBW
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I have followed the instructions above but it doesn't seem to be saving the new name.
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Finally got it sorted.
There was an extra step I had to do that isn't on the guide.
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Glad you got it sorted Alison.
What was the additional step you had to complete? If you can let me know I'll ask the team to update the article with that info as it might come in handy for fellow users.
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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My Files show as a Shortcut, so I changed the name of the Shortcut.
So I then opened the shortcut and pressed on the Red Flagged file
then it opened as normal.
I tried to move the Red flagged file but it wouldn't let me.
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Hi Alison
That little arrow on the bottom left hand corner of a folder indicates it's a shared folder:
(If you have others accessing your company file, it will be inside there so multiple people can see/work in it)
The red .QBW that was inside it is your actual Company File & the one to be renamed (as you did) 😊
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Thank you for clarifying that for me.
I did wonder why it was inside the other file.
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