Reckon One STP2 Integration

LWard
LWard Member Posts: 9 ✭
in Reckon One

I have followed the green banner in my Reckon One book to upgrade to STP2 by clicking on "check it out". The name of the company is correct, the ABN is correct and Branch No 001 is correct as per the ATO. I have entered in my mobile number for MFA but getting no code sent to my mobile??? Mobile number is correct. Why is it asking for my mobile number as MFA when I have Google Authenticator as my MFA??? How do I proceed?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,094 Community Manager Community Manager

    Hi @LWard

    Your MFA source will be the same as what its always been ie. if you had previously set a Google Authenticator app as your MFA then it'll remain as that unless you've revoked your MFA and now need to set it up again.

    In terms of SMS not being received, try switching your phone to flight mode for about 2 minutes. This will disconnect your phone from the mobile network. After that turn flight mode off and your phone will be forced to poll your network provider which should make any pending messages come through.

    Let me know how you get on.

    Reckon Logo - Signature.png
  • LWard
    LWard Member Posts: 9 ✭

    Hi Rav

    No...flight mode trick did not work.

    I have always used google authenticator and only now when trying to upgrade it via green banner instructions it only gives me the mobile phone option. There is no option to switch. Please advise :(

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,094 Community Manager Community Manager

    Hi @LWard

    Are you the owner of the Reckon One book or has it been shared with you from a different account? If its the latter, are you logging in with the same/correct account that you have been previously where you were prompted to MFA via the Google authentication option?

    I don't really have any evidence to go off at this stage without account info but I have a feeling right now you may be logging in to an account that has MFA setup via SMS whereas you may also have a separate shared account under a different email address that you usually log into using the Google authentication app option.

    Does that sound like it could be the case here or am I off base with the above?

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  • LWard
    LWard Member Posts: 9 ✭

    Hi

    I am the bookkeeper of the reckon one book owner. I was invited in by the book owner to share access and upon set up initially I used google authenticator, my email address and chosen password.

    My user id is

    309247995883199494

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,094 Community Manager Community Manager

    Thanks for that @LWard

    I can see that your account is the owner of a particular STP entity along with having shared access to a couple of Reckon One books and a separate STP entity.

    Just to confirm, you are signing into the Reckon Portal with the same email address that your Reckon Community account is registered under, correct?

    If so, and that's what you've always been doing, then to my knowledge it should just remain the same in terms of the MFA you're being presented with.

    Its a tad strange if that's not the case though 🤔. Unfortunately, I can't access your Portal account itself so I think the best thing from here is for you to give our technical support team a call so we can have a technician take a closer look at this. If required, the team can organise removing the MFA from your account (only) so you can add it again via the authenticator app option if required.

    Reckon Logo - Signature.png
  • LWard
    LWard Member Posts: 9 ✭

    Thanks Rav


    Yes I can confirm I am signing into the Reckon Portal with the same email as Reckon Community account is registered under. This is what I have always been doing. I get to this screen and it will not proceed or let me press the blue "complete company setup" button. I press it and it does nothing.

    image.png

    Therefore, I press "Back to sign in" as there is no different ABN to choose and sign in as usual and it gives me this as the only option:

    image.png

    I enter in my mobile number and no code comes through. Noting that I have never used my mobile number as MFA. I have only ever used Google Authenticator and as you can see this is not an option to try and choose at this point.

  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 227 Accredited Partner Accredited Partner
    edited August 23

    Hi LWard

    Just hold off for a few days then try again. There is an issue with the STP2 setup, I have not yet successfully setup a single STP2 Reckon One Payroll. @Ifti

    Kind Regards

    Kim Chapman

    Reckon Accredited Consultant

    COS Business Solutions

    www.cosbiz.com.au

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,094 Community Manager Community Manager

    Right ok, I think this is making a bit more sense now with that additional detail @LWard

    Can I just confirm, do you have a branch number listed in your Reckon One book settings? Example screenshot below -

    image.png


    Reckon Logo - Signature.png
  • LWard
    LWard Member Posts: 9 ✭

    No..there is nothing there. Should I add it in?

  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 227 Accredited Partner Accredited Partner

    Hi LWard

    The issue is now solved, and You should now be able to setup STP2, take your time, best of Luck.

    Kind Regards

    Kim Chapman

    COS Business Solutions

    www.cosbiz.com.au

  • LWard
    LWard Member Posts: 9 ✭

    YESSSSS!!! I have it working and it is all upgraded now to STP2. Thank you very much Rav and Kim.

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