How do I log in to Reckon one without mfa?

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Gyanu Acharya Lonie
Gyanu Acharya Lonie Member Posts: 3 ✭
in Reckon One

I have lost my phone and now cannot login to my account as it keeps asking me for a code. I do not recollect creating a pin either. Please help

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,441 Community Manager Community Manager
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    Hi @Gyanu Acharya Lonie

    MFA is an ATO mandated requirement for Single Touch Payroll so if you have access to a Reckon One book with payroll then you'll need to have MFA.

    If you've lost your phone and haven't retained your recovery PIN, then please give our technical support team a call on 1300 756 663 and a technician can arrange to revoke the existing MFA enabled on your account after a security check.

    Cheers

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