reckon one technical support

signable

Hi, I recently had tech support change ownership of both my books, one was deactivated as i dont enter new data in to it but keep it in case i get audited by the ato. about a month ago all my invoices and estimates disappeared and have been trying to get tech support to find out what happened. I did manage to get the matter escelated but am just being flipped back to call operators who say they will help and the whole process starts again.

Does anyone know if there is another department I could contact?

Sales cannot do anything about it except keep charging my subscription and tech support seem unable to do much of anything except transferring me to someone new to start the process over and over.

Rav

Hi @signable

The team would have given you a case number, can you let me know what that is and I'll try to take at the notes to see where things are at.

Please note, if its been escalated as you've mentioned then there's a good chance its currently in line to be investigated further by our dev team which can take a little bit of time. I can't say for sure that's what is happening here but just could be a possibility.

Let me know your case number when you can and we can start from there.

Cheers

signable

Hi Rav,

I have never received a case number from Reckon One tech support. It has been escelated as far as I was told but the support person asked for a stat dec which I did but I have sent a couple of follow up emails back to himo but have no response. That was 10 days ago.

Rav

Thanks @signable, that definitely sounds less than ideal 😟, apologies for that experience.

I've managed to track down your account/case using your email address and spoken to our tech team, one of our leaders in the team will be in touch with you directly today for a chat to get this straightened out.

signable

Thanks Rav, much appreciated.