Reckon One two software ID
Hi, we're having trouble submitting the last pay run to ATO.
First software ID, we tried branch 001 or002, and still encountering error.
Second software ID, we tried branch 001 or 002, still the same.
The issue is, before submitting the last pay run's to ATO first, we did setup the new STP phase 2, the one where you have to manually enter branch ID. Initially we used 002, although we havent clicked on switching to the new payroll system.
I think this is what triggered to have two software ID. Please note we already registered the second ID to ATO this week.
Why we cannot submit the recent payrun under the old version, is a puzzle. Should we just delete the last pay run and switch to new payroll?
We reverted to 001 in book settings and still the same, unable to submit STP to ATO.
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