Reckon Payroll STP Phase 2 software ID - previously registered with Agent
Since the transtitioning to STP Phase 2, the STP submission keep comming back error with the message "A notification must exist in Access Manager for your software provider before attempting to transact. Contact the ATO or use Access Manager to notify the ATO of your hosted SBR software service.You will need to provide the following details:software provider name and/or their ABN and Software ID."
The software id has already been registered through Access manager with our tax agent ABN and never had issues during STP Phase 1 as MyGovConnect allows us to put our agent details. But It seems like the new payroll system does not support the agent's registration for Software ID on behalf of the clients.
Looking at the previous sumission during STP phase 2, each submission on MyGovConnect include agent name but after transitioning STP Phase 2, the agent details now shows as "N/A"
This is cuasing significant inconvenience for us. We now have to call ATO or make bulk request to re-reigster software ID directily with the clients' ABNs for each software ID.
Can you please add the feature that allows agents to register softwerae ID through their access manager so STP can be lodged by agents or advise me if such a feature already exists?
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