Reckon Payroll STP Phase 2 software ID - previously registered with Agent

UG Accountants

Hello,

Since the transtitioning to STP Phase 2, the STP submission keep comming back error with the message "A notification must exist in Access Manager for your software provider before attempting to transact. Contact the ATO or use Access Manager to notify the ATO of your hosted SBR software service.You will need to provide the following details:software provider name and/or their ABN and Software ID."

The software id has already been registered through Access manager with our tax agent ABN and never had issues during STP Phase 1 as MyGovConnect allows us to put our agent details. But It seems like the new payroll system does not support the agent's registration for Software ID on behalf of the clients.

Looking at the previous sumission during STP phase 2, each submission on MyGovConnect include agent name but after transitioning STP Phase 2, the agent details now shows as "N/A"

This is cuasing significant inconvenience for us. We now have to call ATO or make bulk request to re-reigster software ID directily with the clients' ABNs for each software ID.

Can you please add the feature that allows agents to register softwerae ID through their access manager so STP can be lodged by agents or advise me if such a feature already exists?

Thank you

Rav

Hi @UG Accountants

Thanks for raising this. This has certainly been recognised as something for us to have added into Reckon Payroll as quick as possible. The good news is our product and dev teams are already on the case and making good progress as well so this shouldn't be too far away.

I'll have announcements here on the Community as soon as this has been released to Reckon Payroll.

UG Accountants

Hi Rav

Thank you for confirming that Reckon is working on this

Can you share any updates on the progress?

Rav

Hi @UG Accountants

Apologies for the delay in getting back to you, was out of office last week.

The good news is, I believe there is a fix in place for this now and you'll be able to send STP submissions as an advisor on behalf of your client via Reckon Payroll.

You'll need to have been added as an advisor in the STP entity in GovConnect but I assume this is already the case for you.

Let me know if you have any questions.

Cheers

UG Accountants

Hi Rav

The issue is not resolved yet.

I have the same error message as below .

You are not authorised to submit this lodgment on behalf of the client.If you are a tax practitioner, ensure your registered agent number is used in the transmission and try again.If you are a business sending on behalf of another business, get an Authorisation administrator to ensure there is a business appointment in Access Manager and give your credential access if required.

I have verified GST branch no, our agent details and software ID. I even removed the software ID on Access manager and reregistered it to see this would work but none of this worked.

Can you please look in to it?

Our client ABN is 84110113481

If the issues is not resolved in a timely manner, I have no choice but to switch to different software.

Rav

Hi @UG Accountants

The above is a different error message than the original one you were encountering albeit with the same end result unfortunately 😞.

Our product dev team are currently investigating this at the highest priority to determine the cause of why this is appearing. I'll keep you posted with more information on this as soon as I receive it from my developers.