Reckon Payroll STP Phase 2 software ID - previously registered with Agent

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UG Accountants
UG Accountants Member Posts: 11
edited January 3 in Reckon Payroll 🚀

Hello,

Since the transtitioning to STP Phase 2, the STP submission keep comming back error with the message "A notification must exist in Access Manager for your software provider before attempting to transact. Contact the ATO or use Access Manager to notify the ATO of your hosted SBR software service.You will need to provide the following details:software provider name and/or their ABN and Software ID."

The software id has already been registered through Access manager with our tax agent ABN and never had issues during STP Phase 1 as MyGovConnect allows us to put our agent details. But It seems like the new payroll system does not support the agent's registration for Software ID on behalf of the clients.

Looking at the previous sumission during STP phase 2, each submission on MyGovConnect include agent name but after transitioning STP Phase 2, the agent details now shows as "N/A"

This is cuasing significant inconvenience for us. We now have to call ATO or make bulk request to re-reigster software ID directily with the clients' ABNs for each software ID.

Can you please add the feature that allows agents to register softwerae ID through their access manager so STP can be lodged by agents or advise me if such a feature already exists?

Thank you

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @UG Accountants

    Thanks for raising this. This has certainly been recognised as something for us to have added into Reckon Payroll as quick as possible. The good news is our product and dev teams are already on the case and making good progress as well so this shouldn't be too far away.

    I'll have announcements here on the Community as soon as this has been released to Reckon Payroll.


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  • UG Accountants
    UG Accountants Member Posts: 11
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    Hi Rav

    Thank you for confirming that Reckon is working on this

    Can you share any updates on the progress?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @UG Accountants

    Apologies for the delay in getting back to you, was out of office last week.

    The good news is, I believe there is a fix in place for this now and you'll be able to send STP submissions as an advisor on behalf of your client via Reckon Payroll.

    You'll need to have been added as an advisor in the STP entity in GovConnect but I assume this is already the case for you.

    Let me know if you have any questions.

    Cheers


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  • UG Accountants
    UG Accountants Member Posts: 11
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    Hi Rav

    The issue is not resolved yet.

    I have the same error message as below .

    You are not authorised to submit this lodgment on behalf of the client.If you are a tax practitioner, ensure your registered agent number is used in the transmission and try again.If you are a business sending on behalf of another business, get an Authorisation administrator to ensure there is a business appointment in Access Manager and give your credential access if required.

    I have verified GST branch no, our agent details and software ID. I even removed the software ID on Access manager and reregistered it to see this would work but none of this worked.

    Can you please look in to it?

    Our client ABN is 84110113481

    If the issues is not resolved in a timely manner, I have no choice but to switch to different software.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @UG Accountants

    The above is a different error message than the original one you were encountering albeit with the same end result unfortunately 😞.

    Our product dev team are currently investigating this at the highest priority to determine the cause of why this is appearing. I'll keep you posted with more information on this as soon as I receive it from my developers.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi again @UG Accountants


    Just wanted to let know our dev team have pushed through an update which hopefully resolves the issue you've been experiencing where this error message is returned when you send through an STP submission.


    I do need to ask a favour though, we need to get some feedback around this when you have a chance🙏

    Specifically, can you please send through your submission again and let me know if its successful (or not).

    If its not, is the same error message returned?


    Thanks so much for your patience and let me know when you can.


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  • UG Accountants
    UG Accountants Member Posts: 11
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    Hi Rav,

    It looks like the STP submission went through. I have checked on ATO tax agent portal, STP submission has been received. But I have now different error message as below.

    "Contractor ABN must be supplied if an Income Stream Collection tuple with a type code Voluntary Agreement contains a Gross Payment or PAYGW Amount that is greater than zero.

    Contractor ABN must be supplied if an Income Stream Collection tuple with a type code Voluntary Agreement contains a Gross Payment or PAYGW Amount that is greater than zero"

    It is a known issue so I can be assured that it will be resolved soon, right?

    Thank you for your assistance with STP sumission and will look forward to receiving updates on the new issue soon.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Glad to hear it worked 🎉

    In regard to the contractor ABN error, are any of your employees currently set to the Voluntary Agreement income type and more specifically, do they actually require it?


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  • UG Accountants
    UG Accountants Member Posts: 11
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    No.

    All of the employees are in the wage and salary category except for the directors who are set as closely held employees.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    This error occurs when the income type has been changed during the financial year, specifically when an employee has been included in previous pay runs under the Voluntary Agreement income type and later changed to another income type such as Salary and Wages for example.

    The Voluntary Agreement income type requires an ABN to be entered for the employee, so if these employees were never meant to be on this income type then you will need to undo and delete the pay run(s) and recreate them with the incorrect income type set in the employee profile (which it sounds like they are now).


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • UG Accountants
    UG Accountants Member Posts: 11
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    I am not able to access the previous payruns becuase the previous payruns were submitted under incorrect branch number (001). Transitioniong to STP Phase 2, I have started lodging under correct branch number (002).

  • UG Accountants
    UG Accountants Member Posts: 11
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    I changed the branch number back and then able to access the previous payruns. But editing the previous payruns is way too much time-consumings. is there any way I can fix this?