Reckon Payroll - unable to send Payslips after pay run. Employees did not receive payslips. Administrator’s copies not received. No error message.

Best Answers

  • kmazidi
    kmazidi Member Posts: 6
    Answer ✓

    I tried this and it worked for me. GO to reckon One dashboard and on the right top go to setting (adminstration) then select book setting. under replay to email enter company email. Hope fully that works

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager
    Answer ✓

    Hi @Blandine Lorraine Lam

    As @kmazidi has mentioned this is likely because you may not have your email address added in the reply-to field. Check out the steps below to solve.

    When you're logged into Reckon Payroll, use the Product Switcher to switch to the associated Reckon One book.

    Then go to Settings ➡ Book Settings ➡ Check if there is valid email address in the reply to email address field.

    Example below 👇