PAYROLL PREMIER STP 2 MIGRATION ASSISTANT

JANE_9714211
JANE_9714211 Member Posts: 57 ✭✭
edited September 4 in Payroll Premier upgrade to Reckon Payroll ⤴️

I had an appointment to set up the STP2 migration wizard.

I followed the prompts in the email and to join and nothing is happening. What could be the problem? Do I I have to set up another STP2 migration wizard appointment?

This is really frustrating. Please help asap!

Thank you.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi there Jane,

    Were you able to connect with the team in regard to your upgrade today since your post?

    If not, please let me know and I'll get this over to the team.

    Cheers

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  • JANE_9714211
    JANE_9714211 Member Posts: 57 ✭✭

    Hi Rav,

    I have contacted Reckon and emailed the person who sent me the link and haven't heard back from them yet.

    If you could expedite this matter to your team asap, it would be appreciated.

    Thank you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Sure thing Jane, can I grab the name of our team member who you've emailed?

    Cheers

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  • JANE_9714211
    JANE_9714211 Member Posts: 57 ✭✭

    I emailed Julie Legaspi and she forwarded my details to John Gajewski to assist in this matter.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Perfect thank you Jane. I'll get in with John and we'll get this sorted 🙂

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  • JANE_9714211
    JANE_9714211 Member Posts: 57 ✭✭

    Many thanks for your help, Rav. 🙏

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