Cannot go past STP2 whilst preparing employees because of one employee with Foreign Resident status

jeff
jeff Member Posts: 5 ✭

Hi there

Not having much success with trying to complete my Employee list because I have one employee who has a 'Foreign Resident' which the Checklist has input itself. I cannot input any information for the 'Home Country' field nor can I delete this employee anywhere. Help please!


Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi Jeff



    If you hop out of the STP Phase 2 Checklist and go to that particular employee profile in the main Employees section.

    Is their Residency set as Foreign Resident and more specifically, is it supposed to be?


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  • jeff
    jeff Member Posts: 5 ✭

    Hi Rav


    Thanks for getting back to me! No, this employee (fictitious) was setup 3 years ago to overcome a problem I had with a mistake I made in payroll. If necessary, I am happy to get this 'Default Employee' deleted, if possible. Here's the screenshot of what it is in the employees profile.


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hmmm ok 🤔

    Has this fictitious employee been included in any pay runs previously? If not, then you should be able to delete the employee profile? Is that not working for you? ie. is there an error appearing if you try and delete them?

    Is this employee profile 'active' in the sense that are they terminated or are they still actively 'employed' so to speak?


    If you're not able to delete the employee profile then I have a feeling we may need to add in some entries into this profile information just for the sake of data validation to pass the checklist.


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  • jeff
    jeff Member Posts: 5 ✭

    Hi Rav,

    No I cannot delete the employee profile in Reckon and Payroll

    . I get the usual error message when I try to delete or edit the employee profile. The employee is still 'actively employed' but no pay runs have been included for it. I've tried adding some entries but it doesn't update the profile.

  • jeff
    jeff Member Posts: 5 ✭

    Hi Rav

    I seem to have resolved this issue now. I managed to delete all transactions related to this Default Employee and then completed all the details with 'rubbish' data in Payroll Employees profile and now it's finished up the STP@ Checklist for me.


    Thank you for all your help so far!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Ah awesome, I was literally just typing up a reply to ask if I could take a look on my end but awesome to hear you've solved it! 🙌


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  • jeff
    jeff Member Posts: 5 ✭

    Hi Rav

    Thanks again!

    No doubt I probably be asking you for more help as I go down this rabbit hole of converting to STP2. Have a great weekend !