Submission was rejected by ATO

Hi,

After upgrading to STP2, our submission has been rejected by ATO.

ATO's response was "Where an Income Stream Collection is present the PAYGW amount must be provided".

Do you know how/where to fix it?

Thanks

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager

    Hi @curtnguyen2403

    Are you using a custom earnings item in the pay run? ie. a pay item you've created yourself?

    If so, has that earning item been setup as a tax applicable item?

    Go to Settings ➡️ Pay Items ➡️ Select your earning item ➡️ Check if it has been setup as tax applicable to gross payments or tax free



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  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    I checked, they have tick in the box for "tax applicable". We only use 2 items for earning


    Where else should I check for the issue?

    Thanks Rav

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager
    edited September 2023

    Thanks for checking that @curtnguyen2403

    Ok, the next thing to check is,

    1. Any pay runs where this employee has been included but contains 0 values.
    2. Check for any Initial Year to Date entries where there is 0 only recorded. This is in the employee profile by going to the YTD Summary then clicking the 'View Initial Year to Date' option.


    If a zero entry like this exists, there should be a value against PAYG as well.

    Let me know how you get on.


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  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    We have 1 employee that fortnight gross is $480 (which means annual gross is below threshold $18k) so there is no tax. So the tax column contains 0. Is this an issue?

    But we can't increase tax because annual gross is below tax free threshold.

    We also have another employee that has salary sacrifice to super = gross pay ==> no tax (tax contains 0).

    Do these employees cause the issue?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager

    Ok cool.

    We have 1 employee that fortnight gross is $480 (which means annual gross is below threshold $18k) so there is no tax. So the tax column contains 0. Is this an issue?

    can I just ask how the zero tax was entered for this employee in the pay run? Did you manually edit the tax component to zero in the pay run itself or was there some other way used to get that tax to 0?


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  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    No, we didn't manually edit the tax. It was auto filled by the system.

  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    I have just created a new fortnight payrun and the system populates the below. This hasn't been finalized/sent to STP.

    The 1st row is the employee has fortnight gross $480 so no tax.

    The 3rd row: employee earns $240 and request $240 as super sacrifice so no tax

  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    Hi Rav,

    Do we need to re-do the previous fortnight payrun to submit ATO?

    Or we can do new payrun without going back to fix it?

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager

    Let me get a little bit more info on this from our dev team @curtnguyen2403

    I just want to check whether there's something within Reckon Payroll that is causing this to fail or if its something else.

    Will come back to you.


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  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    I have no ideas whether there are something else that make this submission failed.

    But we were able to submit without any issues prior updating to STP2.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager

    Can you send me a private message with the email address to your Reckon Payroll book, I'd like to send through an access request so I can ask my dev team to share any insights they may have on the cause of the error.


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  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    What is your email address?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager

    Send it to me via a private message, not email. Just click my name and select the Message option.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager

    Hi @curtnguyen2403

    I've been spoken with our dev team in regard to this error message and they've let me know a fix was released for this in the afternoon on 4 September. Coincidentally I think your submission was also sent on that date so perhaps it was done so prior to the release.

    Can you please re-submit the STP submission again from the existing pay run and confirm if it goes through successfully.


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  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    Hi Rav,

    Can you please advise me how to re-submit that payrun?

    Thanks

    Truc

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager



    Go to the specific pay run, click on the Options button and select the Resubmit to ATO button.

    Complete the declaration and send it through as normal.


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  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    Thanks Rav. I will let you know whether the submission is success or not. The status now is still pending.

  • curtnguyen2403
    curtnguyen2403 Member Posts: 11

    The submission is success now. Thank you for very much for your help Rav.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,384 Community Manager Community Manager

    Awesome! Great to hear and thanks for confirming 😄


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