Employee error

System
System Member Posts: 218 Moderator Moderator
in Reckon Payroll Upgrade for Reckon One 🚀
This discussion was created from comments split from: Saving employee details.

Comments

  • Hari Raju
    Hari Raju Member Posts: 8 ✭

    On Payroll Web - there is a bigger issue. Upgraded from Reckon One to new Payroll.

    Creating a new Employee gets past tab 1 (Employee Details) when complete. However, when completing tab 2, there is no "Continue" option, only "Save and Continue" or "Cancel". The "Save and Continue" fails because it won't save without Super details, and a pop-up notifies you of this error. However, it is impossible to get to the Super ("Other details") tab, because it is greyed out.

    Super frustrating...

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi @Hari Raju

    Can you please check if the Default Super Fund exists in your Reckon Payroll by going to Settings ➡ Superannuation Funds.

    image.png


    image.png


    If it doesn't, please create the default super fund.

    Click the Create Superannuation Fund button ➡ APRA regulated ➡ Enter 'Default' in the Fund Name field then select the Default Super Fund option that appears in the list ➡ Create







    Once you've done that, then create the new employee.

    Does that work for you? Let me know.

    Cheers

    Reckon Logo - Signature.png
  • Hari Raju
    Hari Raju Member Posts: 8 ✭

    Hi @Rav

    Thanks - that solved my problem. I am grateful for your help - I would never have worked this out on my own.

    Perhaps the Default Super Fund should be automatically created for users, including those migrating from Reckon One Payroll?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Yep, agreed. The good news is, we've got a full fix for this coming through (fingers crossed) later this week so it shouldn't be an issue for too much longer.

    Reckon Logo - Signature.png

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