STP submissions rejected

susan_10261283
susan_10261283 Member Posts: 14 ✭
in Reckon Payroll Upgrade for Reckon One 🚀
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When I submit payroll FY 2022-23 Report, the status shows error. How can I adjust the problem now?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi @susan_10261283

    I'd recommend taking a look at my reply linked below on a previous related post from a fellow member on the Community. Click on the date in the linked post below to open it in full view on the original thread.

    https://community.reckon.com/discussion/comment/20637790#Comment_20637790


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  • susan_10261283
    susan_10261283 Member Posts: 14 ✭
    edited September 19

    Hi there,

    Regarding to the problem I sent yesterday, I have update employee's details, unfortunately it's still rejected by ATO. Pls see details as following:

    a274db0de313809695aa6f665f2b6f9.png
    2a52cac121687bccf5930e2d42032eb.png

    The Status from Reckon is Error, I update employee's visa and personal details but I found the employee's Prefilling report has two pay runs:

    8d00821951c6df573fb29981943a467.png

    Yes I have called ATO today, they told me they can't update any STP report figures. Please kindly find the reason how to fix that problems.

    Best wishes.

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