Journal transaction has no account set

System
System Member Posts: 225 Moderator Moderator
edited September 21 in Payroll Premier upgrade to Reckon Payroll ⤴️
This discussion was created from comments split from: Payroll Premier user - is there a user guide for Reckon Payroll.

Comments

  • alwilson
    alwilson Member Posts: 7 ✭

    My first attempt at a pay run was today after upgrading from Payroll Premier and I got the same error as Jennie Kemp - Journal transaction has no account set.


    It will not allow you to go any further - which means the payroll is effectively useless? When will this be resolved?

  • Libby
    Libby Member Posts: 71 ✭✭

    Hi Al Wilson and Jennie Kemp,

    Same here. I had the upgrade done this afternoon. Gone in tonight to check all ok for pay run in the morning. I had an employee who terminated mid last pay. Thought I'd be smart and terminate them. Went in to do a zero pay for them before the morning. Clicked on Mark as Paid.

    Same deal ...Error... Journal transaction has no account set.

    I need to be able to run my payroll tomorrow.😵

  • alwilson
    alwilson Member Posts: 7 ✭

    Hi Libby, yes me too!! - i have checked everything i can think of!!! it is very frustrating! here's hoping they can resolve quickly. :)

  • Libby
    Libby Member Posts: 71 ✭✭

    Hi Al, It is something in settings I believe.

    As a long time Payroll Premier user I have never emailed payslip's direct to employees and only ever setup our employees as paid "Cash" not linked it to anything. After doing the Pay Run I have simply printed reports and manually enter pay details into "Banking Online" and our Accounting Software program specific to our industry.

    Now we have link accounts??

    Sounds good in theory? Fingers crossed it is a quick fix. :-)

  • alwilson
    alwilson Member Posts: 7 ✭

    Hi Libby - i've been a long time Payroll Premier user as well and whilst i never emailed the payslips direct from the program we were using the program to create the ABA file to export to the bank. I have checked everywhere in the program that I could think of that had the linked accounts with no luck, so i hope it's a quick fix too! Cheers :-)

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Morning @Libby & @alwilson

    In regard to the Journal transaction has no account set error message that you're receiving, is that coming up consistently or just sporadically?

    There are a few things to check over with this which I'll outline below -

    Check the items that have been included in the pay run have an account assigned them. Settings ➡️ Pay Items

    Check that a liability account for withholding amounts has been set in Settings ➡️ General. If there isn't one listed, assign an account.

    Finally, in Settings ➡️ Payments check there are default bank accounts assigned. If there isn't, assign one.

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  • Libby
    Libby Member Posts: 71 ✭✭

    Good morning Rav,

    Why do we need to setup an account we are not using a Reckon product for our accounting, simply payroll?

    I am confused, have I missed something in the notes about the change over from Payroll Premier?

    Ok so if I use accounts can I put in the account codes I use in our system?

  • Gayle_10863666
    Gayle_10863666 Member Posts: 34 ✭

    I am also confused with use, why do we need to do this when we don't use Reckon One, we only want to use Reckon Payroll, print reports and create our .ABA file?

    I guess if we have to do this, it doesn't matter which accounts we assign things to???

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @Libby

    When you upgrade from Payroll Premier over to Reckon Payroll, you receive access to a companion Reckon One book which is linked with your payroll. More info on this here - Payroll Premier upgrade - How to access your companion Reckon One book from Reckon Payroll 🔁

    You don't have to use this for your accounting requirements however it has a link with Reckon Payroll and allows you to do certain things such as creating timesheets, creating ABA files (this is coming directly to Reckon Payroll shortly), a greater range of reports and more. It also has a full Chart of Accounts and you can create your own accounts in there as well.

    The fields in Reckon Payroll that I specified in my previous reply above allow you to select accounts from the CoA.

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  • Libby
    Libby Member Posts: 71 ✭✭
    edited September 21

    Hi Rav

    I am scrambling to get my payroll processed today, I have been on leave for the last couple of weeks (family crisis) and I am so far behind setting up the payroll. I don't want to do a bank transfer ABA for the pays for Reckon. I need to do this manually. Is this possible?

    Also can I just pick random accounts in the settings as you suggest for now and fix later.

    I just need to get the payroll done as basically as possible.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    You don't have to create an ABA file if you don't want to and its easier for you to make payments manually, that's totally fine.

    You can select whatever account you wish in those fields that I outlined previously. Its best that you select ones that are relevant/appropriate for the activity however they can be changed later on if required.

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  • Libby
    Libby Member Posts: 71 ✭✭

    Ok I have moved on. A "default super fund" was setup at the migration and used for a couple of employees I have now in a draft pay run and I now see the Super Fund is listed. How can I fix this?

    I am getting an error saying it can not be changed as the pay is in draft?

  • Libby
    Libby Member Posts: 71 ✭✭

    Hi Rav

    Just something I have just found.

    When paying annual leave there is no option in Superannuation settings for the system to calculate super on the annual leave excluding the loading. Annual Leave loading does not attract the 11% Super Guarantee.

    Unless you have notes on this somewhere.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager
    edited September 21

    Hi Libby

    Just to clarify, are you saying you want super to be calculated on annual leave when you're adding it in the pay run?

    If so, then that should be relatively straightforward to set. Go to Settings ➡️ Pay Items ➡️ Superannuation

    Select the super guarantee item that you're using in your pay runs (its important that you select the right one if you've got multiple) then select the option to edit it.

    Click the Configure Pay Preferences option then tick all the pay items that you wish super guarantee to calculate on. In my example screenshot below you'll see I have a few earning items that SG calculates on and also leave items as well.

    image.png


    If I've understood correctly, then doing the above should get this straightened out for you however you may need recreate the pay run in order for these changes to take effect.

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  • Libby
    Libby Member Posts: 71 ✭✭

    Thanks Rav. But if you tick the Include Annual Leave calculation. The Annual Leave calculation does include Leave Loading. The leave loading portion does not attract Super but the new program is including leave loading.

    Therefore if someone has say 3 days annual leave in a 38 hour week, the 22.8 hours are paid normal rate plus leave loading. The Super should be calculated on the 38 hours at the normal time/ordinary rate only. Payroll Premier calculated it correctly.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager


    image.png

    If you go to your Annual Leave item in Settings ➡️ Pay Items ➡️ Annual Leave

    I'm guessing this option is currently ticked in your Annual Leave item, is that correct? (click on the image for a larger view)


    If you remove that option and save the item, then recreate your pay run from scratch does it have the desired result you're looking for?

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  • Libby
    Libby Member Posts: 71 ✭✭

    Woohoo. Thank you. I thought it had to be somewhere!

  • Libby
    Libby Member Posts: 71 ✭✭

    Hi Rav

    Sorry I am being a pest today.

    I have clicked on Mark as Paid. Now I am out of balance. The amount is someone's net pay. How can this be? I have checked and their setup appears to be the same as everyone else?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi Libby

    Can you give me a bit more info on this. When you say its not balancing, where are you seeing that and comparing it to? ie. the YTD Summary in the employee profile/payslip or somewhere else? And where are you comparing the balance to?

    Also, what specifically is out of balance and what was entered into the pay run itself for that specific employee? ie. which items did you use, their value etc?

    If you have a screenshot of the pay run breakdown that would be awesome.

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  • Libby
    Libby Member Posts: 71 ✭✭

    Hi Rav,

    So I click on Mark as Paid.

    I get a little window pops up saying Error This journal does not balance. $18134.70 Dr vs $16711.95 Cr difference $1422.75 which happens to be 1 of the employees net pay amounts.

    So I went into Reckon One, reporting, Payroll then Payroll Transactions Summary, the employee is not listed next to the Credit entry for Payroll Payable account 2-1370. How do I fix this? Where is this found?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hmmm ok.. that I actually don't know the answer to 🤔

    If you remove that particular employee from the pay run and and then mark it as paid, does it go through successfully?

    If so, can you create a separate pay run for just that one employee and try to complete it just for them, in doing so does that work? Or does it result in the same error appearing?

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  • Libby
    Libby Member Posts: 71 ✭✭

    I will try and get back to you.

  • Libby
    Libby Member Posts: 71 ✭✭

    It initially went ok deleting the employee now I have an issue with our ABN Branch.

    I didn't do the upgrade it was one of your techs that called and did the change over yesterday. I said at the time be careful with the Branch as is should be 000 or 001 as in Payroll premier I had to change it to 000 every time I submitted the STP report to GOVCONNECT as it was setup in PP as 001.

    It currently shows 00- now I cannot do anything?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    What's the ABN you've got registered to your Reckon Payroll Libby?

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  • Libby
    Libby Member Posts: 71 ✭✭

    Philip Smedley Family Settlement 64363039817

    Can someone call me to get this all sorted, every turn there are errors!

  • alwilson
    alwilson Member Posts: 7 ✭

    Rav - i am having the same issue with my file - it wont let me mark the pay run as paid - i get "Journal transaction has no account set"

    I have checked the following

    Settings, general settings and i have set up the default accounts for all the expense, liability accounts for the payroll.

    Under payments i have set a default bank account as well.

    Has this issue been resolved yet? I am also scrambling to get my payroll processed today

  • alwilson
    alwilson Member Posts: 7 ✭

    Rav - this is the first pay run i've ever done in here - so i would have to say that it is coming up consistently.

    thanks

  • alwilson
    alwilson Member Posts: 7 ✭

    Rav - i have given permission for support to access our Book - can someone please have a look at this!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    @Libby I've made a small change on my end which I'm hoping solves your issue. Can you please give it another go and let me know if you're still having trouble.



    @alwilson You have pay items, specifically super items, that don't have an account assigned to them.

    User: "image.png"


    Go to Settings ➡️ Pay Items ➡️ Superannuation ➡️ Review your super items and ensure you add an account to the items that are currently missing them.

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  • alwilson
    alwilson Member Posts: 7 ✭

    thank you Rav - a kind support person called Prashant has just fixed mine for me - thanks for the response. I just have to ensure that the YTD figures are correct and balance back to my desktop version before finalising now as the payslips were showing some very inaccurate information. Thanks

  • Libby
    Libby Member Posts: 71 ✭✭

    Rav,

    It would work, maybe, if I haven't had another error come up trying to get out of Company Details. Missing 08 in our phone number in company details.. I cannot take a trick today. so I cannot enter the 08 as it is not letting me go passed the ABN Branch number issue

  • Libby
    Libby Member Posts: 71 ✭✭

    Can Prashant call me too???? On my mobile please???? I know the pay amounts. I am going to enter those into everyone's bank accounts and worry about the paperwork and the STP report after as I know all the figures are correct.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    @Libby

    I'm organising one of our tech's to give you a call shortly to take a look at where things are going wrong at the moment. Apologies for all the hassle today, was hoping we'd be able to straighten this out by now.

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  • Libby
    Libby Member Posts: 71 ✭✭

    Me too. Not your fault Rav. We can only do what we can do! Its just a bad day!!! Thank you do not call the office landline number as I am working from home. 0427976302 is my number.

  • Libby
    Libby Member Posts: 71 ✭✭

    Thank you Rav for your expert help yesterday and for having Karen call me from Support. Karen was fantastic. I was a little bit frantic. At least our employees received their pays last night but we still have a few issues to be sorted. It is all now heading in the right direction, thanks to you.😊

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Awesome to hear Libby. Full credit goes to @klaura, she's a star ⭐

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  • Libby
    Libby Member Posts: 71 ✭✭

    My apologies to Klaura, I thought she said Karen. :-(

    Klaura is a star ⭐️

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager
    edited September 22

    Oh sorry you're right it is indeed Karren 🙂.

    I just @ mentioned her using her Community user name which is klaura above so she gets a notification and see your feedback😄

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  • Libby
    Libby Member Posts: 71 ✭✭

    Hi @Rav and Karren

    It is now over a month and no resolution to my ABN Branch issue? I am aware the Dev team is working on it but how much longer is this going to take. It worries me as I don't like to "poke the bear" so to speak with the ATO by not submitting our STP reports so it has been 5 pay run's tomorrow will be 6.

    I am hoping the old adage "squeaky wheel get the oil" may work in my favor this time as we have been very patient.

    Thank you.

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