There is an issue with your account

Rebecca Rafton

Hi,

I am unable to share the GOVconnect with myself - see screen grabs.

When I go to update, reckon tells me that their is an issue with my account.

When I go to share the GovConnect it tells me I can't share it with myself.

I am able the STP in this file as well

Please assits

Rav

Hi @Rebecca Rafton

As the message states you can't share an STP entity with your own account but is there a particular reason you're trying to do so?

Are you the owner of the book or has it been shared with you?

If its the latter, do you have admin or payroll admin level access to the book?

Have you been able to access the Reckon Payroll upgrade successfully on a previous occasion or is this the first time you're trying to do so?