There is an issue with your account

Rebecca Rafton
Rebecca Rafton Member Posts: 6 ✭
edited September 2023 in Reckon Payroll 🚀

Hi,

I am unable to share the GOVconnect with myself - see screen grabs.

When I go to update, reckon tells me that their is an issue with my account.

When I go to share the GovConnect it tells me I can't share it with myself.

I am able the STP in this file as well


Please assits


Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,195 Community Manager Community Manager

    Hi @Rebecca Rafton

    As the message states you can't share an STP entity with your own account but is there a particular reason you're trying to do so?

    Are you the owner of the book or has it been shared with you?

    If its the latter, do you have admin or payroll admin level access to the book?

    Have you been able to access the Reckon Payroll upgrade successfully on a previous occasion or is this the first time you're trying to do so?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rebecca Rafton
    Rebecca Rafton Member Posts: 6 ✭

    Hi Rav,


    This is the first time I am trying to upgrade.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,195 Community Manager Community Manager

    Are you the owner of the book or has it been shared with you?

    If its the latter, do you have admin or payroll admin level access to the book?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rebecca Rafton
    Rebecca Rafton Member Posts: 6 ✭

    I own the book and have admin but unsure how to check if I have payroll admin, assuming I do as I set this up


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,195 Community Manager Community Manager

    Thanks @Rebecca Rafton

    Can you do me a favour and check the branch number field in your Reckon One book by going to Settings ➡ Book Settings ➡ Branch Number

    Please ensure there is a valid entry in this field and it matches the branch number for your existing STP entity in GovConnect and select Save.

    ℹ️ If your ABN does not have a specific branch number the default is 001.


    Once you've done the above, launch Reckon Payroll again and let me know if you're able to access it ok.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rebecca Rafton
    Rebecca Rafton Member Posts: 6 ✭

    Hi Rav,


    Thank you this has corrected the error message