There is an issue with your account

Rebecca Rafton
Rebecca Rafton Member Posts: 6 Novice Member Novice Member
edited September 2023 in Reckon Payroll

Hi,

I am unable to share the GOVconnect with myself - see screen grabs.

When I go to update, reckon tells me that their is an issue with my account.

When I go to share the GovConnect it tells me I can't share it with myself.

I am able the STP in this file as well


Please assits

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Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Rebecca Rafton

    As the message states you can't share an STP entity with your own account but is there a particular reason you're trying to do so?

    Are you the owner of the book or has it been shared with you?

    If its the latter, do you have admin or payroll admin level access to the book?

    Have you been able to access the Reckon Payroll upgrade successfully on a previous occasion or is this the first time you're trying to do so?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rebecca Rafton
    Rebecca Rafton Member Posts: 6 Novice Member Novice Member

    Hi Rav,


    This is the first time I am trying to upgrade.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Are you the owner of the book or has it been shared with you?

    If its the latter, do you have admin or payroll admin level access to the book?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rebecca Rafton
    Rebecca Rafton Member Posts: 6 Novice Member Novice Member

    I own the book and have admin but unsure how to check if I have payroll admin, assuming I do as I set this up

    admin.jpg


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks @Rebecca Rafton

    Can you do me a favour and check the branch number field in your Reckon One book by going to Settings ➡ Book Settings ➡ Branch Number

    Please ensure there is a valid entry in this field and it matches the branch number for your existing STP entity in GovConnect and select Save.

    ℹ️ If your ABN does not have a specific branch number the default is 001.


    Once you've done the above, launch Reckon Payroll again and let me know if you're able to access it ok.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rebecca Rafton
    Rebecca Rafton Member Posts: 6 Novice Member Novice Member

    Hi Rav,


    Thank you this has corrected the error message

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