I have been using reckon one to provide stp service for my client (qianhan pty ltd), I tried to upgrade the software to phase 2 today but being informed that there was an issue with this account. The potential issues provided by the system was that I either don't have the permission to access the account or the current account don't have an associated reckon Goveconnect entity. Both situations aren't suit to us because we have full permission for this account and successfully filed all payruns to ATO ever since we registered the reckon one account. Plus we are informed that the account is about to expire in 5 days, but all invoices have been paid on time, I don't know what setting has leaded this expire notice. Please check on your side and let me know what's going on with this account, thanks.
