ABN Branch issue - any one else having the same issue?
Hi everyone,
I transitioned to Reckon Payroll from Payroll Premier some 7 weeks ago, I will have 7 pay runs not submitted to the ATO due to an issue with our ABN Branch number which is in the hands of the Dev Team. I just wondered if anyone else has the same issue and if yours has been resolved or have you had an extension of time with the ATO setup?
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Hi Libby,
Could you please privately message me and I will follow up with the case for you?
Thank you,
Nick
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I already have a case number and a support person is working on it.
I just wondered what users of Reckon Payroll are experiencing and if I should be really concerned about not submitting reports to the ATO for so long?
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Hi Libby
I've just been looking over the notes on your case and its seems to be a very unique situation in regard to configuration of the branch number.
It has stretched on for a fair while though which is less than ideal and I think that's something we could improve on. I've asked our dev team to put some priority on getting this resolved in full for you ASAP.
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