ABN Branch issue - any one else having the same issue?

Libby Member Posts: 71 ✭✭

Hi everyone,

I transitioned to Reckon Payroll from Payroll Premier some 7 weeks ago, I will have 7 pay runs not submitted to the ATO due to an issue with our ABN Branch number which is in the hands of the Dev Team. I just wondered if anyone else has the same issue and if yours has been resolved or have you had an extension of time with the ATO setup?


  • Nickiu
    Nickiu Reckon Staff Posts: 18 Reckon Staff

    Hi Libby,

    Could you please privately message me and I will follow up with the case for you?

    Thank you,


  • Lucas
    Lucas Reckon Staff Posts: 66 Reckon Staff

    Hi @Libby,

    Could you please provide more information in regard to the ABN Branch issue?

    Do you currently have the incorrect branch set for STP submissions?

    Thank you and speak soon.



  • Libby
    Libby Member Posts: 71 ✭✭

    I already have a case number and a support person is working on it.

    I just wondered what users of Reckon Payroll are experiencing and if I should be really concerned about not submitting reports to the ATO for so long?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi Libby

    I've just been looking over the notes on your case and its seems to be a very unique situation in regard to configuration of the branch number.

    It has stretched on for a fair while though which is less than ideal and I think that's something we could improve on. I've asked our dev team to put some priority on getting this resolved in full for you ASAP.

  • Libby
    Libby Member Posts: 71 ✭✭

    Thank you @Rav. I have spoken with@Nickiu he is following up his end and I am calling the ATO to confirm Branch Number on file. This should get things moving.