ABN Branch issue - any one else having the same issue?

Libby
Libby Member Posts: 71 ✭✭
in Reckon Payroll App & Web

Hi everyone,

I transitioned to Reckon Payroll from Payroll Premier some 7 weeks ago, I will have 7 pay runs not submitted to the ATO due to an issue with our ABN Branch number which is in the hands of the Dev Team. I just wondered if anyone else has the same issue and if yours has been resolved or have you had an extension of time with the ATO setup?

Comments

  • Nickiu
    Nickiu Reckon Staff Posts: 18 Reckon Staff

    Hi Libby,

    Could you please privately message me and I will follow up with the case for you?

    Thank you,

    Nick

  • Lucas
    Lucas Reckon Staff Posts: 66 Reckon Staff

    Hi @Libby,

    Could you please provide more information in regard to the ABN Branch issue?

    Do you currently have the incorrect branch set for STP submissions?


    Thank you and speak soon.


    Cheers,

    Lucas

  • Libby
    Libby Member Posts: 71 ✭✭

    I already have a case number and a support person is working on it.

    I just wondered what users of Reckon Payroll are experiencing and if I should be really concerned about not submitting reports to the ATO for so long?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi Libby

    I've just been looking over the notes on your case and its seems to be a very unique situation in regard to configuration of the branch number.

    It has stretched on for a fair while though which is less than ideal and I think that's something we could improve on. I've asked our dev team to put some priority on getting this resolved in full for you ASAP.

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  • Libby
    Libby Member Posts: 71 ✭✭

    Thank you @Rav. I have spoken with@Nickiu he is following up his end and I am calling the ATO to confirm Branch Number on file. This should get things moving.

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