Reverting back to draft payslip

Question

Hi

I am trying to revert some payruns back to drafts as employee changed super companies 1/2 way through quarter and now, I cannot pay off superannuation as some are under her old super and some are under her new super in system but whole amount was paid to her new super through ATO.

I have tried option button where is says revert back to draft, it says I have been successful, but it will not let me change anything.  I have tried going to the journal entries to see if I can change super company in there, but it will not allow me to make any changes.

Your help would be appreciated in fixing this problem.

Thanks

Jodie

Nickiu · Answer

Hi @Toogoolawah Kindergarten,

I have privately messaged you requesting more additional information to investigate further.

Thanks

Nick

Toogoolawah Kindergarten · Answer

Hi Nick,

have check to make sure that I have deleted anything that is associated with the payruns and it is still not working.

Nickiu · Answer

Hi Jodie,

There might be a payment that linked to the payrun you are trying to delete. Could you please go back to  Reckon One Bank payment and check if there any payment linked to the payrun. If so, delete that payment, and try revert to draft again.

Please let me know if this helps.

Thank you,

Nick