Reverting back to draft payslip

Toogoolawah Kindergarten
Toogoolawah Kindergarten Member Posts: 5 Reckoner Reckoner
in Reckon Payroll 🚀

Hi

I am trying to revert some payruns back to drafts as employee changed super companies 1/2 way through quarter and now, I cannot pay off superannuation as some are under her old super and some are under her new super in system but whole amount was paid to her new super through ATO.

I have tried option button where is says revert back to draft, it says I have been successful, but it will not let me change anything. I have tried going to the journal entries to see if I can change super company in there, but it will not allow me to make any changes.

Your help would be appreciated in fixing this problem.

Thanks

Jodie

Answers

  • Nickiu
    Nickiu Reckon Staff Posts: 123 Reckon Staff

    Hi Jodie,

    There might be a payment that linked to the payrun you are trying to delete. Could you please go back to Reckon One Bank payment and check if there any payment linked to the payrun. If so, delete that payment, and try revert to draft again.

    Please let me know if this helps.

    Thank you,

    Nick

  • Toogoolawah Kindergarten
    Toogoolawah Kindergarten Member Posts: 5 Reckoner Reckoner

    Hi Nick,

    have check to make sure that I have deleted anything that is associated with the payruns and it is still not working.

  • Nickiu
    Nickiu Reckon Staff Posts: 123 Reckon Staff
    edited November 2023

    Hi @Toogoolawah Kindergarten,

    I have privately messaged you requesting more additional information to investigate further.

    Thanks

    Nick

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