JOURNAL DOESN'T BALANCE

JEN
JEN Member Posts: 63 Reckoner Reckoner
edited January 3 in Reckon Payroll

I'm in the process of doing a payrun. Up until this week (not a good one) I have had no issues.

When I go to mark the payrun "MARK AS PAID", I am getting an error message "Journal doesn't balance" showing the amounts $ vs $. I haven't encountered this error before.

Could someone shed some light what the problem could be as everything I have entered looks ok to me.

Thanks

Comments

  • Lucas
    Lucas Reckon Staff Posts: 272 Reckon Staff

    Hi @JEN,

    I'm assuming the pay run is still in draft status since this message came up as you were trying to mark it as paid, is that correct?

    This is going to sound a tad strange but can I get you try the following 👇

    Go back into the payrun and modify something in it for an employee, for example change the quantity of hours against earnings.

    Once you've done that try to mark the pay run as paid again. If it works successfully then switch the pay run back to draft status and change the hours back to the correct amount then mark as paid again.

    Thank you.


    Cheers,

    Lucas

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner
    edited November 2023

    Hi Lucas,

    Yes, the pay run is still in draft status and I was trying to mark it as paid. I tried your method and I am still getting the error message.

    It's doing my head in as I can't see what I have entered as being wrong. We have one employee that has returned from long service leave and another employee who was on annual leave and returned (partial normal pay and sick leave). Sorry if this sounds all too confusing but I am wondering if this has somehow mucked up my pay run. Technically speaking I don't see how it would but this is the first issue I have encountered doing the pays.

    Could you please suggest an alternative solution. It's too late in the day to fix this error today (no thanks to Optus network issues).

    Thank you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,449 Reckon Community Manager Community Manager

    Hi Jen

    Can you please head into Settings ➡️ Pay Items ➡️ Superannuation and just confirm that the super item you're using does not have any leading or trailing spaces in the name field.

    Example below -


    If that is all ok, my next suggestion is, and I know this isn't ideal, but can you please delete that pay run altogether and recreate it from scratch.

    If it still causes you trouble after doing so then please let us know we may need to take a closer look.

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner

    Hi Rav,

    I ended up having to delete the pay run and recreate it.

    In doing that, I accidently made a mistake with one person's pay and have already submitted the whole pay run to the ATO. Can you please advise how to fix this error and resubmit the pay run to the ATO.

    Thanks.

  • Lucas
    Lucas Reckon Staff Posts: 272 Reckon Staff

    Hi @JEN,

    I suggest that you revert the pay-run to draft and make changes required to the employees pay and mark as paid again. Once you have done this, please click on options and resubmit as an adjustment to ATO to replace the previous submission.

    Thank you.


    Cheers,

    Lucas

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner

    Thanks Lucas. I will try that. I'm not having a good week. :(

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner
    edited November 2023

    Hi Lucas,

    I amended the pay run and for some bizarre reason, the updated payment added an extra cent to the gross and net by $0.01. Why would it do that? All I did was change the payment for this person so their normal pay and sick pay would show on their pay slip. The hourly rate wasn't changed, therefore, their pay should be what it would be if they worked a normal week.

    Thanks.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 322 Reckon Staff

    Hi @JEN

    Regarding the error message for (JOURNAL TRANSACTIONS ARE NOT MATCHING -- **).

    What you need to do is, the amount that is showing as a balance amount, you need to check on the employee (Net Pay) for that particular amount.

    Once you found the employee with Net Pay (Similar to the Balance amount) - Edit that employee, remove the hours/rate and re-add that back again. Then, mark as paid.

    It should be fixed. Please let us know, how did you go? Thank you!


    Regards

    Tanvi

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner
    edited November 2023

    Hi Tanvi,

    I worked out how to fix the initial problem as per Rav's instructions. I sent the first pay run to the ATO. Then after I did that, I noticed I made a mistake with one employee's pay. I fixed it as per Lucas's instructions but now the extra $0.01 has been added to their gross and net pay. I need to get rid of this $0.01 as it's not right and I guess resubmit the whole pay run again.

    Is there a glitch in the software as this $0.01 should not have been added as the employee's hours are exactly the same as if they worked a normal week.

    Thanks.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 322 Reckon Staff

    Hi Jen

    If the Pay run is in Draft, then only you need to do this workaround. If you have already submitted, I would say don't edit and resubmit it again, unless there is much difference in the figures.

    Yes, it was the issue when the new upgrade was released. However, it has been fixed/resolved. If you still have the same issue, feel free to share the email address (Reckon Portal Account) and the Book name (With issues). We will have a look for you and help you get this resolved. Thank you!


    Regards

    Tanvi

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner
    edited November 2023

    Hi Tanvi,

    No, the pay is not in draft, it's marked as DONE. I have already submitted the amended pay run. The difference is only $0.01. I know it's not a big difference but I want the pay slip the reflect what they received.

    I will email you my details to fix this error. I noticed another error in the STP details under the Compliance tab that I would like you to look at. You will see the details when you open the tab.

    Thank you.