Double time calculation

Hi Rav,

The rate showing on the left of the multiplier should that be the rate inclusive of the multiplier or the base rate (before being multiplied) for penalty rates?

It would make sense to me to be the actual rate that is to be paid i.e. $54.52 for double time ($27.26 * 2).

However, when you look at the bottom calculation circled in red; the calculation is not correct:

$54.52 * 5.5 = $299.86 not $599.72.

It's effectively applying the multiplier twice.

If I manually change the rate to the base rate of $27.26 it calculates correctly; however, I wouldn't have thought you should have to override this figure each time you pay double time?

It's set-up correctly in their employee profile?

Comments

Rav

Hi Kali

When you created this pay run, did you select the option to do so using the Default Pay Items selection since you've prefilled the employee's pay items via their Pay Setup.

OR did you select the option to create the pay run by adding the pay items manually?

If you select the option to create the pay run using the Default Pay Items (if you didn't previously) can you confirm whether the same thing above occurs? I don't believe it should but let me know either way.

Kali

Hi Rav,

I used the second item.

It's too painful when you use option 1 as you have to manually delete all the fields you don't want.

And option 3, doesn't include things like employee deductions that we need for some employees and not others.

Cheers,

Kali

Rav

Thanks for the info Kali. I've raised this with the product team and its been added for review.

Kali

Hi Rav,

Any update on this one?

FWIW - i think all customers should be advised of this as if they're not manually calculating this themselves and correcting they will be overpaying staff.

I had to use the time & half multiplier this morning and again - the calculation was incorrect.

Rav

Hi Kali

Yes, our dev team have been working on this over the course of last week and its currently going through testing. Following that, it'll be released into Reckon Payroll so it shouldn't be too far off, I'd estimate within 2 weeks or sooner if everything goes well 🤞

📌 Overtime rate being calculated twice

Kali

Hi Rav,

Your last comment mentioned a couple of weeks for the patch to be released; it's now been a couple of months and still nothing. Do you have anything to report back? I really really hope all Reckon customers are aware the software is over calculating this or there's going to be some large overpayments to deal with.

Rav

Morning Kali

My previous comment was an estimation based on the information I had at the time and is a reason why I usually refrain from speculating on timeframes as things can/will change depending on various factors that can crop up eg. testing, bugs, delays etc etc among others.

In regard to this specific one though, the work on it has been completed and is included in the next release which originally was planned for release before the Christmas break however a couple of additional tasks needed to be included in it which caused a delay. The good news is that its been rescheduled for release this week and I'll have an announcement here on the Community as soon as it does go live.

In terms of the impact of this issue, it has limited reach and the reason for that is, the overwhelming majority of users who utilise the Pay Setup functionality utilise the benefit of it when creating payruns via the Use Default Pay Items option whereas this particular behaviour only applies if one of the other options is selected which isn't the typical workflow. As mentioned though, the update which includes the solution to this is coming up very soon, stay tuned.

Rav

Hi again @Kali

I'm happy to advise we've just had a new update to Reckon Payroll go through (details here) which also includes a fix to this particular issue. I've tested it out in my own account just now and its working ok for me but please try it out yourself when you have a chance and let me know how you get on.

Just separately, if you'd like to be notified of news and announcements for Reckon Payroll, I'd highly recommend hitting the Follow button on the brand new dedicated Reckon Payroll Announcements page. You'll get an email as soon as a new Reckon Payroll announcement is posted which will be helpful in keeping up to date with the latest news & important info.

More info on this here - 📢 Get notified of the latest Reckon Payroll news & info.. follow the new announcements page! 🆕

Kali

Great, thanks for the update.

So far, so good!

I've also followed the announcement page, thank you.

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