Renewal emails

@Rav I’ve had a few people comment on the emails they receive about renewing their licenses or risk losing their files, when they know they have entered their credit card details.

I too have fallen foul of this message and run to check that all has been entered, and if so why send these emails out.

Comments

Rav

Hey Kris,

That does sound a bit odd. I'm not quite sure why that would be yet but happy to have a chat with the team about it.

If possible, can I get you to forward one of these renewal emails to me where the CC details have already been entered and I'll see if I can find out what's happening there.

Zappy

Never happens in Geelong

Rav

Thanks for shooting through the email @Kris_Williams

I just spoke with the Customer Service team about this and these are automated email reminders about the upcoming renewal of the subscription. If there is already a valid credit card loaded to automatically take care of the renewal it will be actioned on the renewal date.

With that said, I think it would nice if the email stated something like "Your nominated credit card will be debited on your renewal date" or something along those lines if you have already loaded up a payment method for the Hosted subscription just so its clear.

I'll raise that with the team and see if we can make some improvements there.

Charley

Further to that Rav, along with the reminder we also get a 'confirmation of renewal' which is all good but then the invoice comes by snail mail much later. Is it possible to automate this process and get an emailed Invoice along with the confirmation.

For me I do 6-7 clients but then I have to wait for the invoice to get reimbursed.

Janine Dickson

we also want to get an invoice emailed to pay rather than use a credit card - I did email customer service 2 weeks ago but no response as yet.

Rav

Hey @Charley, yes that's been a bugbear for a while now 😞. The folks I need to speak with are out of the office this week but I'll have a chat to see where things are at with any developments in this area, I know its something that's been on the radar. If you shoot an email to admin@reckon.com then the team can send through the invoice to you via email as/when you need it but I know that's not exactly ideal and should be automated.

@Janine Dickson Apologies that we haven't got back to your request yet. I've just spoken with the team in regard to getting your invoice out and it'll be sent through to the email address we have listed on your Hosted account in the next few minutes 🙂

Janine Dickson

Thanks Rav - will speak with my manager to make sure its been received - appreciated

Reckon Accounts Hosted Announcements & Important Info

Check out the latest important info & announcements for Reckon Accounts Hosted

Button

View all Reckon software categories 🗃️

Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.

Explore all categories