My Accounts hosted page has gone blank and is not responding to anything,

Annette Lavey
Annette Lavey Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

When I logged into my Reckon accounts hosted this morning, I was asked to backup my data which I di. Now the page is blank and I cannot do invoices.

Majority of Tabs are also greyed out so I can't access them either.

Can someone please advise on what the problem is and how I can fix it

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,608 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    If you can access the Control Panel go to Log off remote sessions. Also try another browser, I just logged on via Safari on an iPad and all ok

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hi @Annette Lavey

    Let us know how you get on after trying out the advice from Kris above 🙂

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    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

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