Page can’t be displayed after logging out of GovConnect in RAH

Kris_Williams
Kris_Williams Member Posts: 3,736 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
edited November 2023 in Accounts Hosted

After I exit the reckon Gov portal and return to Hosted this page now comes up - it never used to

IMG_9212.jpeg


Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,845 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Is that Internet Explorer @Kris_Williams ?

    I tend to find it doesn’t work optimally in that one as it’s out of date 😬

    Have you tried other browsers ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,736 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I always use Firefox and mostly have no issues, this has only started very recently. I will try Chrome next time and test it

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi @Kris_Williams

    Just out of curiousity, can you let me know the specific steps you went through when you encountered that error message? I'll see if I can replicate it in my own account as well.

  • Kris_Williams
    Kris_Williams Member Posts: 3,736 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    In Reckon Hosted I processed the payroll then went to Lodge STP. The window came up to tick employees and save the file to Q Drive. Then I clicked on Export and logged into the portal. I uploaded the STP file then clicked on the little arrow down on the bottom left corner to exit the portal. Normally this goes straight back into Hosted and I close the STP window and continue with anything else I need to do. But for the past couple of weeks that window I attached comes up, I can close it and carry on but it never used to happen. I always use Firefox but this morning I used Google Chrome and got the same result.

    thanks @Rav

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Perfect, thanks @Kris_Williams. Just gave it a go following your steps and I get the same result.

    Will have a chat with the product team.

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 500 Accredited Partner Accredited Partner

    Any update on this one please Rav? I have a couple of clients also reporting this issue.

    Thank you

    Robyn Kelly

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Morning @Robyn Kelly (Partner)

    The team is looking into it at the moment. In the interim, after you've finished in GovConnect if you simply close the internal browser window it'll return you back to Hosted 👇

    image.png


    I'll keep you posted with progress on this as soon as I get the word from the devs.

  • JudyA
    JudyA Member Posts: 72 Reckon Star Reckon Star

    Same issue with my STP submission yesterday. The browser I use is Brave.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi everyone,

    Just coming back to this for an update.. the devs have put in a solution which has provided a partial solve at this stage.

    image.png

    When you now select the 'Back to Portal' option in GovConnect within Hosted it won't return an error page as outlined in the opening post which will be lot better 🥳



    Just a quick note if you're still signed into Portal after doing the above and then select the Sign out option in the top right corner you'll be signed out of your account and land on the page pictured in my screenshot below 👇

    image.png

    You can simply close the window using the X button as normal or sign-in again if you need to. Granted, the page above isn't all that elegant so the team have some further work on this planned.

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