Emailing Pay slips no longer works with FY24 Reckon Desktop update

KiraBohn Member Posts: 6 ✭

Please help!

Ever since installing this year's 2024 update for Reckon Accounts Premier Desktop, when I "Send pay slips by email", it will launch Outlook and send the first one, but then gets caught in a warning loop of "Switch programs" or "Retry" and has to be completely re-booted before sending the next one (repeat for each pay slip!).

Please let me know what I can do to fix this!


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi @KiraBohn

    In the first instance I'd recommend checking out the info in this help guide -

    If you're still having trouble with it after trying out the steps in the guide, please give our technical support team a buzz and one of our technicians will be able to take a closer look at this with you πŸ™‚

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • KiraBohn
    KiraBohn Member Posts: 6 ✭

    Hi @Rav

    Thank you, but these seem like quite a lot of high-level, complicated solutions to a problem that only started occurring with the FY24 update.

    I tried the easy things on your info guide - disabling the "Display each email setting", checking the Microsoft Outlook Trust Centre settings, but the DWORD suggestion and other items are a bit above my computer expertise.

    Surely it is a simpler solution in Reckon because there were no problems sending payslips before?

  • KiraBohn
    KiraBohn Member Posts: 6 ✭

    Hi Rav,

    Disabling the "Display each email" has now seemed to work after a few more re-starts of the program.

    Many thanks,