Emailing Pay slips no longer works with FY24 Reckon Desktop update

KiraBohn

Please help!

Ever since installing this year's 2024 update for Reckon Accounts Premier Desktop, when I "Send pay slips by email", it will launch Outlook and send the first one, but then gets caught in a warning loop of "Switch programs" or "Retry" and has to be completely re-booted before sending the next one (repeat for each pay slip!).

Please let me know what I can do to fix this!

Rav

Hi @KiraBohn

In the first instance I'd recommend checking out the info in this help guide -

https://help.reckon.com/article/6m60uv7w1i

If you're still having trouble with it after trying out the steps in the guide, please give our technical support team a buzz and one of our technicians will be able to take a closer look at this with you 🙂

KiraBohn

Hi @Rav

Thank you, but these seem like quite a lot of high-level, complicated solutions to a problem that only started occurring with the FY24 update.

I tried the easy things on your info guide - disabling the "Display each email setting", checking the Microsoft Outlook Trust Centre settings, but the DWORD suggestion and other items are a bit above my computer expertise.

Surely it is a simpler solution in Reckon because there were no problems sending payslips before?

KiraBohn

Hi Rav,

Disabling the "Display each email" has now seemed to work after a few more re-starts of the program.

Many thanks,

Kira