Emailing Pay slips no longer works with FY24 Reckon Desktop update

KiraBohn
KiraBohn Member Posts: 11 Novice Member Novice Member

Please help!

Ever since installing this year's 2024 update for Reckon Accounts Premier Desktop, when I "Send pay slips by email", it will launch Outlook and send the first one, but then gets caught in a warning loop of "Switch programs" or "Retry" and has to be completely re-booted before sending the next one (repeat for each pay slip!).

Please let me know what I can do to fix this!

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner

    This is a known bug

    Search the knowledge base

    There is a fix

    Call me if you get stuck

    Kevin +61407744914

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi @KiraBohn

    In the first instance I'd recommend checking out the info in this help guide -


    If you're still having trouble with it after trying out the steps in the guide, please give our technical support team a buzz and one of our technicians will be able to take a closer look at this with you 🙂

  • KiraBohn
    KiraBohn Member Posts: 11 Novice Member Novice Member

    Hi @Rav

    Thank you, but these seem like quite a lot of high-level, complicated solutions to a problem that only started occurring with the FY24 update.

    I tried the easy things on your info guide - disabling the "Display each email setting", checking the Microsoft Outlook Trust Centre settings, but the DWORD suggestion and other items are a bit above my computer expertise.

    Surely it is a simpler solution in Reckon because there were no problems sending payslips before?

  • Zappy
    Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner
    edited January 2024

    @KiraBohn its not a new issue. It has been around since 2008. I can fix it but I also know what im doing after all these years. Its also not just related to payslips. It happens with reports and invoices and statements.

    Feel free to reach out 0407744914

  • KiraBohn
    KiraBohn Member Posts: 11 Novice Member Novice Member

    Hi Rav,

    Disabling the "Display each email" has now seemed to work after a few more re-starts of the program.

    Many thanks,

    Kira