Emailing Pay slips no longer works with FY24 Reckon Desktop update
Please help!
Ever since installing this year's 2024 update for Reckon Accounts Premier Desktop, when I "Send pay slips by email", it will launch Outlook and send the first one, but then gets caught in a warning loop of "Switch programs" or "Retry" and has to be completely re-booted before sending the next one (repeat for each pay slip!).
Please let me know what I can do to fix this!
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This is a known bug
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There is a fix
Call me if you get stuck
Kevin +61407744914
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Hi @KiraBohn
In the first instance I'd recommend checking out the info in this help guide -
If you're still having trouble with it after trying out the steps in the guide, please give our technical support team a buzz and one of our technicians will be able to take a closer look at this with you 🙂
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Hi @Rav
Thank you, but these seem like quite a lot of high-level, complicated solutions to a problem that only started occurring with the FY24 update.
I tried the easy things on your info guide - disabling the "Display each email setting", checking the Microsoft Outlook Trust Centre settings, but the DWORD suggestion and other items are a bit above my computer expertise.
Surely it is a simpler solution in Reckon because there were no problems sending payslips before?
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@KiraBohn its not a new issue. It has been around since 2008. I can fix it but I also know what im doing after all these years. Its also not just related to payslips. It happens with reports and invoices and statements.
Feel free to reach out 0407744914
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Hi Rav,
Disabling the "Display each email" has now seemed to work after a few more re-starts of the program.
Many thanks,
Kira
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