TWO SUPERANNUATION DETAILS SHOWING ON PAY SLIP

JANE_9714211
JANE_9714211 Member Posts: 72 ✭✭
edited January 18 in Reckon Payroll πŸš€

How do I correct a problem regarding two Super funds showing for an employee on their pay slip? The "Fund Product" was incorrect after the initial STP2 setup wizard and even though I contacted Reckon Support to change it, it was still showing the wrong information on the pay slip.

Now all of a sudden, the correct "Fund Product" details have appeared on the latest payslip. So there are now two Super fund details and I have been advised that the only way to fix this is go back through each pay run from the time we switched over to STP2, and update the Super details. Do I have to resubmit every pay run to the ATO after I update the details or is there another way around this? I can't have the Super reports showing two different details.

This is very frustrating and I need to sort it out asap!

Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,195 Community Manager Community Manager
    edited January 18

    Morning @JANE_9714211

    Which Reckon software does this relate to? This post has been created in the 'About Community' category which is for queries related to this site itself rather than one of our specific software products. Let me know and I'll move it to the right place.


    If you're using Reckon Payroll, then the below sounds correct.

    I have been advised that the only way to fix this is go back through each pay run from the time we switched over to STP2, and update the Super details.

    You don't need to resubmit to the ATO, you just need to edit the pay run to update the super fund for that employee(s) then mark it as paid again.


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  • JANE_9714211
    JANE_9714211 Member Posts: 72 ✭✭
    edited January 18

    Hi Rav,

    Sorry I posted the message in the wrong section. We use Reckon Payroll.

    I just went to revert the pay run to "Draft mode" and it says any change will have to be resubmitted to the ATO. See the message below that I get.

    Revert pay run to draft?

    Revert to draft to make corrections in the pay run. You will have to resubmit the pay run to the ATO to put through those changes.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,195 Community Manager Community Manager
    edited January 18

    Hi @JANE_9714211

    To clarify that, you're not making any changes or alterations to any balances in this instance, you're only reallocating the super fund that the superannuation component is assigned to in the software.

    You won't need to resubmit for that as its not changing anything on the ATO end. If you were making changes to any of the balances themselves in the pay run, that would be a different matter and would require re-submission as an update event.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • JANE_9714211
    JANE_9714211 Member Posts: 72 ✭✭
    edited January 19

    Hi Rav,

    No changes are being made to any balances. It's just reallocating the super details to the correct fund.

    Thanks for clarifying.

    I did as you suggested and now I have three pay runs that are stuck in "Draft Mode". I have the option to edit the pay run or delete it. All the others I updated were ok. The message also said, "Pay run has already been submitted".

    How do I fix this problem now?

  • JANE_9714211
    JANE_9714211 Member Posts: 72 ✭✭
    edited January 19

    *Problem sorted after logging out and back in. Obviously a software glitch.