Can't Print - No error message

Cate_Precision_Books

I am using a local version of Premier to do long overdue maintenance on a file normally stored on a server.

There are thousands upon thousands of unprinted items. I have gotten rid of a lot by using Clean Up Company Data, but for the years I wanted to have access to there are still 10's of thousands.

I am having trouble being able to print even a single invoice - try to print and nothing happens. No error messages, just freezes.

If I try to go in to Printer Setup nothing happens - it freezes.

Go in to a Report, hit Print... - nothing happens. It freezes.

I can see Reckon Accounts V5 PDF Converter in my Printers - if I go in to that, Properties and General and try to print a test page I get error code -30. Only ticked Port is RA2023Port (Local Port).

What am I doing wrong?

Datarec_ReckonLtd

Hi @Cate_Precision_Books

Try removing and reinstalling the PDF printer

https://help.reckon.com/article/2r2v3c3bxx-kba-4546-uninstall-and-re-install-the-reckon-accounts-quickbooks-pdf-converter

Also test whether this issue is affecting only that specific QBW file or whether any QBW is also affected.

Cate_Precision_Books

@Datarec_ReckonLtd - will do, thank you. Will let you know result.