How do I correct Error Message: Please select a contact for the (payable or receivable) accounts

GRENEWS
GRENEWS Member Posts: 8 Novice Member Novice Member
in Reckon Payroll

This error message comes up when I hit the 'Mark as Paid" button to finalise a pay run

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Hi @GRENEWS

    Can you please confirm what are the pay items that you used in your pay run? Also, for those Pay items, please check if you have added the contact listed in the records. Find the attached article for your reference - Processing Payments - Reckon Help and Support Centre

    image.png

    There is a possibility that some information is missing in the records, generating an error message. Please let me know, how you go. Thank you!


    Regards

    Tanvi

  • GRENEWS
    GRENEWS Member Posts: 8 Novice Member Novice Member

    We are only a small business with one employee and do not have payable or receivable accounts

    STP Pay Run items are set out below -

    Pay run Summary

    Pay Date

    Pay Period

    Gross earnings

    Tax withheld

    Net Pay

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Thank you @GRENEWS

    If you're comfortable sharing your company book with Tech Support, the name of the book and email address. I am happy to have a look for you. Please let me know, and I will help you get the issue resolved.

    You can message me directly with the details. Thank you!


    Regards

    Tanvi

  • GRENEWS
    GRENEWS Member Posts: 8 Novice Member Novice Member

    Have tried Tech Support but Support Request has been open for over a week now with no progress:

    CAS-274478-P7V3M9

    Happy to share the book - Grenfell Newsagency ST and email : phlnews@westserv.net.au

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Thank you for sharing the details.

    I have checked your book and there is some missing information which could be a reason for the error and unable to mark the pay run as paid. Please find the attached screenshot below -

    image.png

    This is from my sample book and when I checked these details in your book, it is missing. Can you please try and add the missing information before processing a pay run.

    You need to select the account and for that you have to click on the drop down arrow to choose as in the screenshot below -

    image.png

    Please let me know, how you go and it should resolve your issue. Thank you!


    Regards

    Tanvi

  • GRENEWS
    GRENEWS Member Posts: 8 Novice Member Novice Member

    Tanvi

    A million thanks - It worked

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    No worries. Enjoy :)

  • Petercroft
    Petercroft Member Posts: 1 Novice Member Novice Member

    I have the same issue and have tried to get support from the chat line but have no success.

    I also followed the instructions in this thread but still no success.

  • Bolic1306
    Bolic1306 Member Posts: 1 Novice Member Novice Member

    Hello
    I am having the same issue and I have followed the instructions, Please advise so I can pay wages

    Thanks

    image.png

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