Can't open the app

thinker
thinker Member Posts: 14 Novice Member Novice Member
in Reckon Payroll

When I try to open the payroll app,I just get a blank screen

Comments

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff

    Hi @thinker

    G'day!, Have you tried login on the web version? Sign In - Reckon Payroll

    If you can login on the website, Could you please check if the Payroll app is updated to the latest version? or you can try uninstall and re-install the app again?

    Thank you

    Nick

  • thinker
    thinker Member Posts: 14 Novice Member Novice Member

    Still nothing... can't open

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff
    edited March 5

    Hi @thinker

    When you are saying can't open, can you please describe abit more? Any error message?

    Have you successfully login on the web version?

    What is your Payroll app version? Have you uninstall and re-install the app?

    Are you using Apple or Android? Have you been able to successfully use the Payroll App before or is this your first time in trying to do so?


    Nick

  • thinker
    thinker Member Posts: 14 Novice Member Novice Member

    Just a blank,white screen.. that's it..

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager

    @thinker

    Have you been able to login and use the Reckon Payroll App successfully on previous occasions? ie. is this a new issue you're encountering OR is this your first time in trying to use the app?

    Are you on the latest version of the app? The current version is v7.0.60. Check your app store for any available updates.


    Also as @Nickiu has asked a couple of times above, are you able to login successfully to Reckon Payroll on the web at https://payroll.reckon.com/ ?


    What is the ABN you've registered to your Reckon Payroll App account?

  • thinker
    thinker Member Posts: 14 Novice Member Novice Member

    Ok.. it's working now.

    Problem: trying to set up for casual employee.. there's no leave loading for casuals, but I can't complete the firm without figures for leave loading!!!

    HELP..SOON!

  • thinker
    thinker Member Posts: 14 Novice Member Novice Member

    Leaving leave figures blank for NOT work

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff

    Hi @thinker ,

    Could you please provide a screenshot of leave setup? Also have you received any error when trying to save?

    Thanks,

    Nick

  • thinker
    thinker Member Posts: 14 Novice Member Novice Member


    What I've been told to do doesn't work! Why have I been told to do that?

    Screenshot_20240311_085359_Payroll.jpg


  • thinker
    thinker Member Posts: 14 Novice Member Novice Member

    Yes. Have received error message.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager

    @thinker

    The previous advice given to you was regarding the leave loading field which is what your question was around. Your screenshot doesn't show what the error message is that you're receiving nor what you're entering however as you'll see in the recording below, if I enter a value into the leave loading field it needs to be valid one at a minimum of 1. However if you don't want leave loading for the employee, leaving the leave loading field blank ie. without any value whatsoever does work when creating a new employee.

    Leave Loading - Blank.gif


    It may be easier for you to action this in the full Reckon Payroll experience on a PC at https://payroll.reckon.com/ rather than the mobile app. You can also create an employee without any leave entitlements at all when accessing Reckon Payroll on a PC.

  • thinker
    thinker Member Posts: 14 Novice Member Novice Member

    Yes. Have received error message. Thanks for that.

    I actually don't have access to a pc, so unless there's another way around it., I'll just have to go ahead with the wages payment. Good on you reckon ,I don't think so. Angry,frustrated and disappointed!

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