MFA - Reckon should offer better options for minimul use licences

Trish

Dear Community,

The recent mandate for Multi-Factor Authentication (MFA) effective from May 15th has sparked numerous discussions. Many have been directed to contact sales support for tailored solutions.

After discussing our specific needs with the sales team yesterday i will report that i was very disappointed with the options.

Considering we currently have four full-time users & pay for 4 Licences, I advised the sales team that we also require access to the system by our CFO who accesses the system once each month for 2-3 hours & also for our accountant who accesses the system sporadically throughout the year.

We were advised to acquire two additional licenses. It seems disproportionate for infrequent access, and I propose that Reckon consider introducing a minimal use license option. This would be a fairer approach for customers who require access for just a few hours monthly or occasionally throughout the year, rather than having to purchase a full license.

Rav

Hi there Trish

Would a monthly licence work better for you in the case of this additional user? The reason I ask is, there is an option to have a licence that runs on a monthly basis only rather than committing to a full annual licence if that's a viable option for your requirements.

The caveat is that you will need to manage a monthly licence when it comes to cancelling it when its not required and then resubscribing to it when it is by contacting our Customer Service team by phone or email.

Separately, is there a reason why your accountant is using your login and not their own? Generally an accountant should have their own account/licence which you will then share your file to.