Error sending Reckon Hosted reports to email

DebA
DebA Member Posts: 36 Reckoner Reckoner
edited May 2024 in Accounts Hosted

Hi

I'm sending Reckon reports to email and they are rejecting to our usual work email address and my own private work email address. both are valid email address. reject emails attached for reference.

<Attachments removed>

We need help to fix this. I've logged a support ticket as well - CAS-285544-L2FX9

Thanks

Debbie

Best Answer

  • Reeta
    Reeta Reckon Staff Posts: 231 Reckon Staff Reckon Staff
    Answer ✓

    Hi @DebA ,

    Thank you for reaching out with your question.

    One of our Reckon technical support team members will be reaching out to you shortly regarding the email issue you're experiencing.

    Kind regards,

    Reeta

Answers

  • DebA
    DebA Member Posts: 36 Reckoner Reckoner

    Hi Reeta

    I tried to send a Reckon report to excel (which goes to email) this morning. It seems to be working now. Thanks for that.

    One more thing. I attached two PDFs to this enquiry (reject emails) & they contain our email addressess. For privacy reasons, I'd rather they were removed if possible. I probably shouldn't have uploaded these to a public space.

    Is there any way you could delete the attachments?

    Thanks for your help with this.

    Kind regards

    Debbie

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Hi @DebA

    The attachments in your opening post have been removed.

  • DebA
    DebA Member Posts: 36 Reckoner Reckoner

    Hi Reeta

    Thanks so much for that. much appreciated.

    kind regards

    Debbie

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