Reckon Hosted 2024 Upgrade

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Pivacadmin
Pivacadmin Member Posts: 35 ✭✭

HI - Do we need to wait until EOFY 30 June to upgrade (or last payroll)? Or if we are happy with all balances etc atm, can we upgrade now?? TIA

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  • Lucas
    Lucas Reckon Staff Posts: 187 Reckon Staff
    edited June 12
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    Hi @Pivacadmin,

    It's perfectly fine for you to now upgrade to Reckon Accounts Hosted 2024 now if that's suitable for you.

    Hosted 2024 includes support for the 2023/24 and 2024/25 tax tables.

    Thank you and have a lovely day.

    Cheers,

    Lucas

  • Pivacadmin
    Pivacadmin Member Posts: 35 ✭✭
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    Thank you - I will do this in a quiet time

  • Alex_10836088
    Alex_10836088 Member Posts: 40 ✭✭
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    Hi - confirming if this is accurate that upgrading early is OK if we're using payroll? We upgraded a company file on Sunday 16/6 and did payrun for w/e 16/6 on Wed 19/6 in the new 2024 version. Payroll staff advise that the Super calculated at 11.5% and had to be manually changed. We have another company file to upgrade this weekend with alot more staff needing pays so trying to understand if we'd done something wrong or if we should have been waiting until the new financial year to upgrade?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
    edited June 21
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    Hi @Alex_10836088

    Yes you can upgrade to the new 2024 version now. If you still have pays remaining for the current 2023/24 financial year after upgrading then you need to select No to the option of updating super to 11.5% when the below message appears.

    The message will appear each time you attempt to create a pay run. Once you've finished all pays for the 2023/24 financial year and ready to create your first for the 2024/25 financial year, select Yes and super will calculate at 11.5%.

    From what you've described above, it sounds like you may have selected Yes to update super to 11.5% already which is why the recent pays calculated super at the new rate.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Alex_10836088
    Alex_10836088 Member Posts: 40 ✭✭
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    Thanks - that makes sense - team here isn't 100% sure if they saw/clicked that without paying attention to it but seems most likely and we'll make sure they watch for the next company files

    Have confirmed that the PAYG had calculated correctly from 2023 rate

  • Lyndag
    Lyndag Member Posts: 10
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    Hi, we have just upgraded to the 2024 version and our Superannuation is still on 11% and we clicked on the yes, how do we change it to 11.5% or do we need to go into the Super Accounts and change them individually

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,589 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi @Lyndag

    This is happening randomly for some users but not others.

    In Preferences, click the checkbox to bring back messages (Under the Edit dropdown menu):

    … then close out of your file & log back in again to refresh the prompt.

    NOTE: In some cases, this selection is automatically reverting to being unticked again afterwards but if not, you will get ALL messages back so just tick the "Don't show again" option on each one !

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Michelle_7070859
    Michelle_7070859 Member Posts: 36 ✭✭
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    Good Morning

    I have tried the above as our super is still at 11%. The message is unticked when I log back in and tick it again and still no message coming up. How do I get the super to update please. I am using Reckon Hosted

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,589 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2
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    @Michelle_7070859 Log Off Remote Sessions (accessed from the Control Panel) FIRST, as it sounds like it’s not disconnecting when you exit 🤔

    Tick the checkbox preference FIRST, then exit/disconnect before logging back in ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Michelle_7070859
    Michelle_7070859 Member Posts: 36 ✭✭
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    Hi Shaz

    Thanks tried all that and still no change - no message and super still at 11%……….sigh

  • Michelle_7070859
    Michelle_7070859 Member Posts: 36 ✭✭
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    OMG I had all one time messages come back on other things which was annoying but the last message I clicked - my usual don't show me again and low and behold the next message was the Super. YAY success and said yes to be updated WOOHOO.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,589 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2
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    That’s great news @Michelle_7070859 ! 👌🏻🙌🏻

    (I was a bit baffled as to what else I could suggest! ☺️)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Sonya Herbert
    Sonya Herbert Member Posts: 96 ✭✭
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    my last pay date was on Thursday 27th June 2024; so i'm able to upgrade even though technically we have 2 days still in June (the last thursday & friday), which will be paid in July (4th July - thursday tomorrow); STP finalisation was correctly finished also - as the last pay in last financial year has been completed.

  • Redline
    Redline Member Posts: 12
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    In relation to this… I ran a payroll today 3/7/24 for week ending 30/06/24.

    Tax tables have been updated (assuming cause we are now in July) BUT the YTD amounts on today's pay slips have started as if week 1 of year 24/25 - shouldn't they have continued on as the pay week cycle are relevant to year 23/24 ??

    I'm worried about submitting my STP - 'Finalize year' for today's pay run and it only shows 1 weeks' pay?

    I have also run 'Verify Data' and no errors we found

    Thanks Redline

  • Michelle_7070859
    Michelle_7070859 Member Posts: 36 ✭✭
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    Payroll goes in the date paid not for the period.

    Your payroll paid today 03.07.24 for w/e 30.06.24 does indeed belong in 24/25 year.

    Cheers

    Michelle

  • Redline
    Redline Member Posts: 12
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    okay thank you Michelle, I will run STP - Finalize year 23/24