Login only once every 24 hours

Kris_Williams
Kris_Williams Member Posts: 3,942 Reckon Hall of Famer Reckon Hall of Famer
in Accounts Hosted

Anyone else having issues where they have to enter a login code in a time considerably less than 24 hours. Happened to me this morning after less than 2 hours, and it has happened in the past from one day to the next

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi @Kris_Williams

    That sounds strange. Does this happen regularly for you?

    Are you logging in to the same Hosted account each time? Also, do you login using different browsers or devices/PC's?

    If you're logging into the same Hosted account on the same browser the MFA challenge should only appear the one time in 24 hour period so would be interested in getting some more info around this.

  • Kris_Williams
    Kris_Williams Member Posts: 3,942 Reckon Hall of Famer Reckon Hall of Famer

    I always use Mozilla Firefox and on the same computer, but not always the same account. I logged into an account this morning for the first time in a while, then 2 hours later and needed another code. There are times when I login to other files and am asked for a code, and think ‘I’m sure it was less than 24 hours’, but can never be sure. I will start taking note

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Ok let me know how you go.

    If you're logging into multiple accounts during a given day, the MFA challenge might appear at different times based on the account you login and whether its been a full 24 hours since the last successful MFA but it should only appear once in a 24 hour period per device/browser.

    If that's not the case, if you could keep note of an example I might be able to get that looked into 🙂

  • Kris_Williams
    Kris_Williams Member Posts: 3,942 Reckon Hall of Famer Reckon Hall of Famer

    yes @Rav I will write down times from now on

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