New super rate

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Kris_Williams
Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

I opened a file in 2024 version and after reading a few discussions I expected to see a message confirming the new Super rate of 11.5

However I did not receive a message and the rate had not changed

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Hi @Kris_Williams

    Was the super guarantee rate set to 11% in the file you upgraded to 2024 or was it set to something else?

    The reason I ask is, the message to update SG to 11.5% will only appear if the rate for the item is set to 11% at the time of upgrade.

    If the above is not applicable, then instead head into Preferences and select the option to 'bring back one-time messages'.

    I believe the message should appear after this but let me know how you go.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 281 Reckon Staff
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    Dear @Kris_Williams ,

    The super rate change message is implemented into Reckon Accounts Hosted 2024. Very peculiar that it did not trigger.

    Was the file recently updated? Or had it been updated previously, and you opened it?

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    no I waited until I had done the last pay, the rate was set to 11%. I am the only one to access this file. Yes I will change it manually

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,589 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @Kris_Williams Several APs have encountered this … but not all, so it looks to be a random anomaly that Reckon haven’t been able to pinpoint the cause of as yet 🤔😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Robyn_7112869
    Robyn_7112869 Member Posts: 34 ✭✭
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    I also found that the super rate hadn't increased to 11.5% automatically. I have adjusted manually but will have to check if entering a new employee. Prior to this it was set at 11% and that is where it remained after the 2024 update.

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    check your first payroll and make sure its calculating correctly

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,589 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2
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    @Robyn_7112869

    Log Off Remote Sessions (accessed from the Control Panel) first, as it sounds like it’s not disconnecting when you exit 🤔

    Tick the checkbox preference FIRST, then exit/disconnect before logging back in ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Hi Robyn

    Just wanted to check, did you select YES to the message to update your super item to the new 11.5% rate? Or did it not appear?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Robyn_7112869
    Robyn_7112869 Member Posts: 34 ✭✭
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    Our IT guy was doing the update but I was watching the entire time. I can't recall this message appearing although I'm not 100% sure.

  • Michelle_7070859
    Michelle_7070859 Member Posts: 36 ✭✭
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    The message has not appeared for me either. Ticked one time message/logged in/out, ticked one time message again and still nothing. Verified data, Logged off remote sessions and tried all again and still super has not updated. I need to do wages today gggrrrr. It happened smoothly last year but not this year.

  • Michelle_7070859
    Michelle_7070859 Member Posts: 36 ✭✭
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    OMG I had all one time messages come back on other things which was annoying but the last message I clicked - my usual don't show me again and low and behold the next message was the Super. YAY success and said yes to be updated WOOHOO.

  • JudyA
    JudyA Member Posts: 68 ✭✭✭
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    For me, the message did not appear when I upgraded, but when I clicked on the Employee Centre then the message popped up. After clicking YES, I double-checked our employees that have super calculated as a % and they had all been updated to 11.5%.

    Perhaps if anyone else is having the same issues, trying entering the Employee Centre.

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 281 Reckon Staff
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    Hello all,

    If you are not receiving the Super Rate adjustment window, please do the following:

    1. Ensure you have upgraded to Reckon Accounts 2024.
    2. Go to Edit, and select Preferences.
    3. In the General tab, tick "Bring Back One-Time Messages".
    4. Press OK.
    5. Go to Window, and select Close All.
    6. After this, go to the Employee Centre, then select Payroll.
    7. Click Unscheduled Payrun.

    You should get the warning about updated Tax Tables, then the alert for the Super Adjustment.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical support.