SG Rate hasn't updated to 11.5%

Processing our first payrun for the new year and according to the "What's New" article from Reckon, there should be a prompt that appears when opening the Employee/Payroll Centre or Pay Employees asking whether I want to increase the SG rate. There was no such prompt so I went in and manually updated each Super payroll item to 11.5%. However, when I open paycheque detail, the amount for super is still at 11%. Is anyone else having this issue?

Comments

Frank_7038240

I am also having this issue, would like to know the fix as I have multiple pay runs to finalise today

Leanne_10865539

Has this problem been solved yet? I am having the same problem

Rav

Hi folks

The message to update your super item to 11.5% as shown below should appear each time you create a pay run in Reckon Accounts 2024 provided that you haven't selected the option to not display the message again at some point previously and/or your super guarantee % in your file was not set to 11% at the time of upgrading to Reckon Accounts 2024.

You can either manually update the super item to 11.5% and this will take effect for any new pays that you create immediately after the change.

Rochelle

Hi All,

We've had this same issue when upgrading reckon 2024 and the pop up box not appearing.

We found that if you go into preferences > General and tick the box to "Bring back all one time messages" the pop up will reappear when going to process a payroll.

Hope this helps some of you!

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