Pay run doubling up

Kali
Kali Member Posts: 426 Reckon Legend Reckon Legend
in Reckon Payroll

Hi Rav,

I just processed a pay run, and when I view the pay run screen it shows the amount of employees processed and net pay as double; however, when I click into the actual run - it's just a standard run of 13 employees.

When i created the bank file it also doubled up.

image.png

Can you please explain?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Hi @Kali

    Are you 100% certain that the doubled value appeared in the ABA file when you generated it?

    Can I get the name of the book this is happening on? I'll shoot through an access request.

  • Kali
    Kali Member Posts: 426 Reckon Legend Reckon Legend

    Hi Rav,

    Sorry had a meeting i needed to attend to this afternoon.

    Yes, it created two files for each employee; obviously, I only ticked the employees once.

    I'll send you a private message with the book details.

    Cheers,

    Kali

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Hi @Kali

    Thanks for your patience with this one, just an update to let you know Reckon Payroll has received an update today which has resolved this behaviour, info HERE.

    Cheers!

  • Kali
    Kali Member Posts: 426 Reckon Legend Reckon Legend

    Fantastic - I can see it has now corrected itself - thank you!

Categories