Holiday Loading not calculating this financial year

Dianne_8324879

Hi

I have just noticed that holiday loading has not calculated automatically when I have entered hours as holiday leave for one employee for this current financial year. She has been a long-time employee and I have not changed any of her details on payroll. As a test I typed in holiday leave on one of other employee to check if his was working and it has calculated fine. Any ideas how I can fix this problem.

Thank you!

Acctd4

Hi @Dianne_8324879

Sounds like a config issue …. Are you able to post a screenshot of the 2 Paycheques - the one that shows this not working v the one that is ? (You can block out any identifying info) 😊

Dianne_8324879

Hi Shaz

After doing another test payroll with our two employees holiday loading is not calculating on wither of them.

In the previous years it has automatically calculated.

agofarm

I have had the same problem. Have had no joy in correcting the issue

Tanvi_kataria

Hi @Dianne_8324879

With Leave Loading, if you can please check whether you have any Default rate and Limit added in the Pay item set-up.

Also, check the same in the employee records as well as attached -

Please let us know how you went and if the issue still persists, happy to give you a call and take a look. Thank you!

Regards

Tanvi

Kris_Williams

@Tanvi_kataria That is not a window from Reckon Hosted

Acctd4

@Dianne_8324879 & @agofarm

It's difficult to determine without actually seeing it. As previously mentioned, if you can post screenshots of a Paycheque where it IS working v a Paycheque where it's not, I can assist further.

Tanvi_kataria

Thanks @Kris_Williams - Mistakenly posted for Reckon One - Payroll.

Updated the response. Many thanks 😊

Dianne_8324879

Hi Tanvi

On your first screen the default rate and limit is the same.

On your second screen I have Leave Liability ticked.

klaura

Hi Dianne_8324879,

You mentioned adding the leave loading manually worked. Can you test if on your next pay, it adds the leave loading automatically?

Best regards,

Karren

Dianne_8324879

Hi Karren

I have tested on the next weeks payroll and the holiday loading is not calculating.

Kris_Williams

the first time I pay an employee holidays I find I have to add the item leave loading to the additions and it automatically calculates the 17.5%

Dianne_8324879

Hi Kris

It is not a new employee she has worked here for years and has had holidays before and the leave loading has always worked.

Kris_Williams

sorry to hear that …….

Robyn Kelly (Partner)

This has happened with a client of mine too. Reckon told me they are looking into it.

Acctd4

@Robyn Kelly (Partner)

Interesting to hear 🤔

I’d just create the new workaround one if you need it sorted (Just need to type the AL amount in the Qty column on the Paycheque)

Robyn Kelly (Partner)

My thoughts are that if the leave loading payroll item has been working - why should you need a workaround? Only my thoughts

Acctd4

Absolutely @Robyn Kelly (Partner) ! 😩

Since STP2 though, additional manual ones still need to be set up anyway, for correct mapping when AL is paid on termination &/or as part of cashing-out AL 😬

Robyn Kelly (Partner)

Only since upgrading to 2024 version. Correct STP2 mapping was done last year on uypgrading to 2023.

Rav

Hi folks,

We're not quite sure what's causing this at the moment however my good friend Karren (@klaura) has reached out to @Dianne_8324879 and I believe yourself as well @Robyn Kelly (Partner) to investigate and obtain some additional information for cross-checking and testing so hopefully we'll get to the bottom of what's going on.

Karren will post any info or updates around this once we have a bit more of a complete picture.

agofarm

Hi All

I have also noticed that the hours used in both the Personal and Holiday hours is not calculating. I have been doing this manually since the new financial year.

I also had this problem last year

thanks

Teresa

klaura

Hi agofarm,

This might be a configuration issue of the item. Can you check if your Holiday hours is set to calculate leave in the Inclusions. This also applies to the Personal leave.

Also, for the Leave loading, can you check if its set to Neither in the Calculate based on Quantity.

This should allow the Loading to calculate automatically.

I hope it helps.

Best regards,

Karren

agofarm

Hi Karren

Have checked everything a dozen times, all seems to be correct. Hopefully Reckon will come up with an answer shortly

thanks

Teresa

klaura

Hi agofarm,

We may need to look further on your data file. Can you send us a screenshot of how the payroll item is set?

Best regards,

Karren

agofarm

Thankyou. it seems to have corrected itself.

klaura

Hi agofarm,

I am glad it is now sorted.

Best regards,

Karren