Help - Reckon Accounts Plus Plus 2022 - always get the "welcome to reckon accounts" window

sgrofamily

I am presently running the Personal Plus 2022 software. Havent updated it yet because I have a consistent problem. The issue is, every time i open the software, it does not open with all my data, i have to always point it to the "back up " folder to load. This is a .qdf type file. Nothing seems to work when I follow the instructions you have and I always have to get it to open this file. Please help Thanks

Rav

Hi @sgrofamily

I'd recommend checking out the info in our help guide linked below in relation to this -

https://help.reckon.com/article/n15fstuokj

In particular, I'd recommend taking note of the first solution in relation to your file name and ensure that its less than 8 characters in length.

Lucas

Hi @sgrofamily,

That's very strange to be occurring consistently.

Are you running the software as administrator by any chance, and it has the correct read and write permissions?

Would you be inclined to installing the 2024 version of the software?

Have you ever done a fresh reinstall of Reckon Accounts 2022?

Please tag me, when you have replied to these questions as I'm not too sure on what could be causing this issue for you. Thank you and speak soon.

Cheers,

Lucas

GerryWinter

give me a call and i know how to fix this for you.

sgrofamily

https://community.reckon.com/discussion/8036093/help-reckon-accounts-plus-plus-2022-always-get-the-welcome-to-reckon-accounts-window

Thanks so much Gerry for you expertise in solving this issue, i have been battelling it for so long and you have provided the solution straight away, definately an expert !! Cheers Dom