Customer Support

asoulawakening
asoulawakening Member Posts: 5 Novice Member Novice Member
in Reckon One

Where do I find you?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,211 Reckon Community Manager Community Manager

    Hey there @asoulawakening

    The Reckon Community right here is a great place to get support and answers to questions about your Reckon software.

    Is there a specific issue you need help with or a question you're looking to get information on? Let us know some details here and the team is more than happy to assist.

  • asoulawakening
    asoulawakening Member Posts: 5 Novice Member Novice Member

    Do you have text conversation support?

  • asoulawakening
    asoulawakening Member Posts: 5 Novice Member Novice Member
    ReckonOne Support 01.png

    It's unhelp, to find that when I open two of the three message link I get a link not found. Plus, I have no interest in having a first comment badge. I'm asking for help from a human, no playing in a child's game to collect badges.

    Marilyn

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,211 Reckon Community Manager Community Manager

    Hi Marilyn

    The Reckon Community, which is the site you're on right now, is a text-based conversation platform.

    What do you need assistance with specifically? Can you please provide us with some detail around your query so we can try to assist.

    The previous responses were removed so apologies for the confusion around that.

  • asoulawakening
    asoulawakening Member Posts: 5 Novice Member Novice Member

    I'm very new to the software platform, and finding little or no helpful video (youtube) tutorials as how to use.

    I'm the business owner and my account has been transferred from a previous book keeping provider. Therefore, I only need to use this tool for book keeping, not for accountancy needs, this is the job of my accountant. My account for A Soul Awakening have been setup as has the bank feed. When the transfer was completed (nearly two months ago), 400 transactions came across without the supporting transaction documentation. I'm struggling to understand how I move the transaction, once I've uploaded the supporting documentation.

    Can we start there please.

    Marilyn

  • asoulawakening
    asoulawakening Member Posts: 5 Novice Member Novice Member

    Okay, I waiting an hour for a reply.

    My understanding of a text communication system; is someone is actually there…in the same time period and having a text conversation.

    Clearly, we have very different understanding of this topic.

  • Ari Gold
    Ari Gold Member Posts: 18 Reckoner Reckoner

    I think it's you that has the misunderstanding. Perhaps educate yourself on what an online community forum is and how they work.

    What exactly do you mean by supporting documentation for these transactions? Right now, no one knows what you're talking about so it's pretty difficult for anyone on the forum to try and help you.

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